Experience

Meals on Wheels Durham

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Client Services Coordinator

  • Jun 2021 - Present



Veritas Collaborative, LLC

• United States
• Mental Health Care
• 100 - 200 Employee

• Therapeutic Assistant

  • Apr 2017 - Jul 2017

  During a brief period of J-2 Visa employment eligibility, commenced working in a Therapeutic Assistant (TA) position, for a national healthcare system adult eating disorder treatment facility. Demonstrated ability to acclimate quickly, proactively taking highly-effective ownership of TA duties, including providing support and supervision to patients, and ensuring a safe environment. Delivered therapeutic patient care. Supervised and provided meal support to patients. Led social activities, as required. Provided patients with critical life skills coaching. Communicated with clinical team regarding patient needs / behaviors, providing analytical assessments. Maintained clinical documentation with accuracy and confidentiality.



JULI Jugendhilfe in Lichtenberg GGmbH

• Germany
• Non-profit Organizations
• 1 - 100 Employee

• Social Worker, Assistant Manager

  • Apr 2014 - Oct 2015

  Independently managed 8 to 10 family caseload, assisting clients in: attainment of social services / needed resources, reaching mental health goals & Youth Welfare System outlined stipulations. Concurrent with Social Worker role, appointed as interim Supervisor in Line Manager’s absence. Managed team of 6: 4 Certified Childcare Educators, 1 Social Worker & 1 Maintenance Worker.Contributed to discussions surrounding: budgeting, occupancy, events, recruitment, facility-specific incidents, operations, issue resolution, and annual financial statements.Oversaw direct reports’ client cases, led coordination of logistics for organization activities, and scheduled staff 24-hour rotation shifts, managing vacation and substitute coverage. Held authority to organize emergency opening of the facility based on dire client need (in decision-making considered true urgency of situation, in conjunction with cost and liability).Assisted in facility’s financial management, independently managing residential expenses budget. Managed full-cycle case planning, from initial assessment / introductions to treatment plan development and implementation, progress evaluation and documentation, made child placement / future treatment recommendations, and summarized case & utilization of services in final report.Built robust rapport and trusting client relationships, interviewing children and adults to assess competencies. Adaptable and readily shifted priorities to best achieve success for clients. Provided coaching to establish empathic environment, reducing emotional distress / trauma. Assisted physically abused / neglected youth showing inadequate school performance. Taught life skills and coping mechanisms to parents / guardians, and frequently worked as a liaison between children age 6-12, with doctors, courts and schools. Trained Social Worker to be my replacement, efficiently onboarding them over 1 month period.



Pflegeheim Pinecki GmbH

• Germany
• Civic and Social Organizations

• Social Worker, Quality Manager

  • Nov 2011 - Nov 2013

  Took on Quality Manager responsibilities, with a proactive willingness to learn, and successfully replaced previous external Quality Management Consultant.Managed quality operations, exhibiting approachability and structure to team during virtual and live discussions. Monitored and evaluated performance for medical and non-medical staff of 40 employees, in the care of 83 elderly patients with psychiatric disorders.Thoroughly assessed facility’s current state, and partnered with nursing staff to impart the quality standards of medical representatives and certifying agencies. Led and tracked attendance for nursing staff monthly continued education trainings.Set and monitored KPIs (key performance indicators), subsequently performing quality analysis, developing improvement plans, and providing valuable input to senior leadership.From operations improvement perspective was mission-driven. Curated healthy therapeutic environment among clinicians, nursing staff, and patients, which supported constructive communication, mutual accountability, and facility upkeep. Established process to remediate daily operation issues and reduce negative incidents.Spearheaded and facilitated certification agencies site visits for audit, inspection and evaluation.Improved certification score of facility from 1.7 to 1.0 - on a scale of 1 (best) to 5 (insufficient) within 1st year of employment (average Berlin nursing home score is 1.9).Received promotion and recognition for improving standards of facility as noted above. Acting as Social Worker, oversaw daily routine and care, providing emotional support, physical assistance and encouragement to 12 residents (aged 18-65 years), within facility for treatment and rehabilitation of chronic mental illness (depression, schizophrenia and addiction).Managed, dispensed and documented medication and care. Delivered crisis intervention in collaboration with Psychologist, when needed.



INDEPENDENT LIVING Stiftung

• Germany
• Health and Human Services
• 1 - 100 Employee

• Social Worker, Family Assistant

  • Jan 2011 - Nov 2011

  Central point-of-contact, worked with parents / youth to implement welfare orders.Provided counseling addressing: drug or alcohol abuse, debt, mental illness, learning disabilities, and behavioral problems.Observed behavior modification programming, communicating with school officials and guardians about youth progress, in adherence to privacy standards. Central point-of-contact, worked with parents / youth to implement welfare orders.Provided counseling addressing: drug or alcohol abuse, debt, mental illness, learning disabilities, and behavioral problems.Observed behavior modification programming, communicating with school officials and guardians about youth progress, in adherence to privacy standards.