Experience

Cheyenne Mountain School District 12

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• College & Career Admin Assistant

  • Aug 2022 - Present

  • Assist students and parents with the college and career planning process, including college search, application, and financial aid processes. • Provide guidance to students on career exploration, including aptitude and interest assessments, resume writing, and job search strategies. • Maintain accurate and up-to-date records on college admissions, scholarships, and other related information. • Coordinate college and career-related events, such as college fairs, career days, and job shadowing opportunities. • Serve as a liaison between students, parents, school staff, and college and career resources, including college admissions offices, scholarship organizations, and industry professionals. • Monitor and track student progress in meeting college and career readiness benchmarks. • Provide administrative support to the counseling office, including scheduling appointments, answering phones, and maintaining files and databases. •. Maintain and update the College and Career website. Show less



Oklahoma City Public Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• Virtual US History Teacher

  • Aug 2021 - Jul 2022

  • Adapted teaching methods and instructional materials to meet students' varying needs and interests. • Established and enforced rules for behavior and procedures for maintaining order among students. • Confer with parents or guardians, other teachers, counselors, and administrators to resolve students' behavioral and academic problems. • Maintained accurate, complete, and correct student records as required by laws, district policies, and administrative regulations. • Prepared, administered, and graded tests and assignments to evaluate students' progress. • Assisted students who needed extra help, such as by tutoring and preparing and implementing remedial programs. • Observed and evaluated students' performance, behavior, social development, and physical health. • Meet or correspond with parents or guardians to discuss children's progress and determine priorities and resource needs. • Conferred with other staff members to plan and schedule lessons promoting learning, following approved curricula. • Prepared reports on students and activities as required by administration. Show less



Mid-Del Schools

• United States
• Education Administration Programs
• 300 - 400 Employee

• Admin Assistant/ Registrar

  • Jul 2014 - Jun 2021

  • Offered every visitor immediate, personalized, and friendly assistance by helping with inquiries. • Improved productivity initiatives, managing office support tasks, and coordinating itinerary and scheduling appointments. • Received and screened a high volume of internal and external communications. • Receive and screen incoming calls. Responding directly to caller’s inquiries when appropriate or disseminating calls to appropriate parties. • Transmitted information or documents to customers using computer, mail, or facsimile machine. • Demonstrated ability to hear and resolve complaints or concerns from the public and staff. • Handle confidential information and communicate only to appropriate people. • Scheduled appointments and maintained and updated appointment calendars. • Scheduled space or equipment for special programs and prepared lists of participants. • Answered questions and fulfilled requests with friendly and knowledgeable service. • Complete student enrollment registration accurately and efficiently. • Strengthened traceability, maintained departmental files and records. • Developed and maintained accurate filing systems • Managed requests for information, delegating tasks to appropriate employees to optimize customer service. • Cataloged files, developed spreadsheets, faxed reports, and scanned documents to bolster organizational workflow. • Supported office needs, including taking messages, scanning documents, and routing business correspondence. • Maintained positive working relationships with fellow staff and administration. Show less



Del City Church Of Christ

• United States
• Religious Institutions
• 1 - 100 Employee

• Administrative Assistant

  • Dec 2012 - Aug 2014

  • Answered phone calls and direct calls to appropriate parties or took messages. • Prepared invoices, reports, memos, letters, financial statements, and other documents using word processing, spreadsheet, database, or presentation software. • Filed and retrieved documents, records, and reports. • Made travel arrangements for staff. • Prepared responses to correspondence containing routine inquiries. • Prepared agendas and made arrangements, such as coordinating catering for luncheons and meetings. • Managed and maintained the pastor’s schedules and appointments. Show less



Oklahoma Natural Gas

• United States
• Utilities
• 200 - 300 Employee

• Senior Customer Service Representative

  • Jul 2006 - Dec 2012

  • Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers. • Handled customer complaints promptly and effectively. • Fostered relationships with product support staff, technical personnel, sales leaders, finance team, and executives to transform and strengthen business processes. • Consulted with customers to determine the best methods to resolve service and billing issues. • Answered customers' questions and addressed problems and complaints in person and via phone. • Assisted in training and motivating new employees. • Conceptualized active listening and communication skills to address customer inquiries and escalate issues to the supervisor. • Displayed strong telephone etiquette, effectively handling difficult calls. Show less