Experience

Fair360
• United States
• Research Services
• 1 - 100 Employee
• Client Success Manager

  • Sep 2022 - Present


Payoneer

• United States
• Financial Services
• 700 & Above Employee

• Customer Success Manager

  • Apr 2021 - Oct 2022

  Manages portfolio of SMB clients for Payoneer (NASDAQ: PAYO), the world’s go-to partner for digital commerce, everywhere. Payoneer empowers professionals and businesses to expand their global reach by providing them a way to pay and get paid by foreign clients & online marketplaces.

• Senior Customer Service Representative

  • Mar 2020 - Mar 2021

  • Provided technical support to high segment customers at Payoneer• Assisted VIP customers with payment and technical issues, compliance documents, and provided product knowledge features to increase platform utilization • Maintaining a daily target of completing 40+ customer tickets. • Maintained deep knowledge of Payoneer product and customer needs. • Understood customer’s business needs to recommend and upsell Payoneer product.

• Customer Service Representative

  • Oct 2019 - Mar 2020

  Assist clients on all channels phone, email and chats.Provide excellent customer service. Assist customers with technical issues in regards to their account.


Coordinated Health
• United States
• Hospitals and Health Care
• Clerical Support Specialist

  • Sep 2017 - May 2019