Sara Chaves
Company Director at Social Keys- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Português Native or bilingual proficiency
-
Inglês Full professional proficiency
-
Francês Elementary proficiency
-
Espanhol Professional working proficiency
Topline Score
Bio
Jorge Gomes
I met Sara when I entered ISEG, in 2010. She was a part-time assistent at ISEG' main reception. She was also student at one of ISEG's advanced programmes, although she was never my student. During her stay at this job, I was able to observe how she was extremely keen on resolving any issues that migh emerge as a result of being at the front desk of the building. Issues related to screening income visitors, dealing with them, and directing them to the right persons in the building. She was both extremely professional in dealing with visitors (important not only for efficiency reasons, but also for maintaining ISEG's image and reputation), but also in dealing with internal affairs that required her action. I was also able to observe her energy, motivation, and strong quest for professional and personal development, as shown in her new assignments. Her interests in marketing and related areas, coupled with her individual attributes and characteristics, are without doubt of great value for any company looking for a good professional.
🇪🇺 🇵🇹 António Afonso
Sara is a ISEG business bachelor and a Graduate Student in Marketing, Communication and Multimedia. She currently works at ISEG, and I can observe that she has excellent communication skills, coupled with very resourceful social skills, and a keen interest on marketing and communication topics. I believe she has the qualities to be successful in those areas.
Jorge Gomes
I met Sara when I entered ISEG, in 2010. She was a part-time assistent at ISEG' main reception. She was also student at one of ISEG's advanced programmes, although she was never my student. During her stay at this job, I was able to observe how she was extremely keen on resolving any issues that migh emerge as a result of being at the front desk of the building. Issues related to screening income visitors, dealing with them, and directing them to the right persons in the building. She was both extremely professional in dealing with visitors (important not only for efficiency reasons, but also for maintaining ISEG's image and reputation), but also in dealing with internal affairs that required her action. I was also able to observe her energy, motivation, and strong quest for professional and personal development, as shown in her new assignments. Her interests in marketing and related areas, coupled with her individual attributes and characteristics, are without doubt of great value for any company looking for a good professional.
🇪🇺 🇵🇹 António Afonso
Sara is a ISEG business bachelor and a Graduate Student in Marketing, Communication and Multimedia. She currently works at ISEG, and I can observe that she has excellent communication skills, coupled with very resourceful social skills, and a keen interest on marketing and communication topics. I believe she has the qualities to be successful in those areas.
Jorge Gomes
I met Sara when I entered ISEG, in 2010. She was a part-time assistent at ISEG' main reception. She was also student at one of ISEG's advanced programmes, although she was never my student. During her stay at this job, I was able to observe how she was extremely keen on resolving any issues that migh emerge as a result of being at the front desk of the building. Issues related to screening income visitors, dealing with them, and directing them to the right persons in the building. She was both extremely professional in dealing with visitors (important not only for efficiency reasons, but also for maintaining ISEG's image and reputation), but also in dealing with internal affairs that required her action. I was also able to observe her energy, motivation, and strong quest for professional and personal development, as shown in her new assignments. Her interests in marketing and related areas, coupled with her individual attributes and characteristics, are without doubt of great value for any company looking for a good professional.
🇪🇺 🇵🇹 António Afonso
Sara is a ISEG business bachelor and a Graduate Student in Marketing, Communication and Multimedia. She currently works at ISEG, and I can observe that she has excellent communication skills, coupled with very resourceful social skills, and a keen interest on marketing and communication topics. I believe she has the qualities to be successful in those areas.
Jorge Gomes
I met Sara when I entered ISEG, in 2010. She was a part-time assistent at ISEG' main reception. She was also student at one of ISEG's advanced programmes, although she was never my student. During her stay at this job, I was able to observe how she was extremely keen on resolving any issues that migh emerge as a result of being at the front desk of the building. Issues related to screening income visitors, dealing with them, and directing them to the right persons in the building. She was both extremely professional in dealing with visitors (important not only for efficiency reasons, but also for maintaining ISEG's image and reputation), but also in dealing with internal affairs that required her action. I was also able to observe her energy, motivation, and strong quest for professional and personal development, as shown in her new assignments. Her interests in marketing and related areas, coupled with her individual attributes and characteristics, are without doubt of great value for any company looking for a good professional.
🇪🇺 🇵🇹 António Afonso
Sara is a ISEG business bachelor and a Graduate Student in Marketing, Communication and Multimedia. She currently works at ISEG, and I can observe that she has excellent communication skills, coupled with very resourceful social skills, and a keen interest on marketing and communication topics. I believe she has the qualities to be successful in those areas.
Experience
-
Social Keys
-
United Kingdom
-
Advertising Services
-
1 - 100 Employee
-
Company Director
-
Jan 2020 - Present
Social Media Management | Social Media Strategy | Social Media Consultants | Instagram | Facebook | Meta | Pinterest Social Media Management | Social Media Strategy | Social Media Consultants | Instagram | Facebook | Meta | Pinterest
-
-
-
Health Optimisation Summit
-
United Kingdom
-
Wellness and Fitness Services
-
1 - 100 Employee
-
Community Manager
-
Apr 2019 - Present
-
-
-
Local Measure
-
Australia
-
Software Development
-
1 - 100 Employee
-
Account Manager
-
Oct 2018 - Jan 2020
- Account management of hotels and venues in EMEA, monitoring clients health, finding growth opportunities and forecasting retention rates. - Support of clients around the world on usage of the platform, providing expert knowledge of social media accounts and management of guest feedback. - Debugging and coordinating with internal product team on escalated technical issues. - Creation, review and editing of help center articles, coordinating with platform updates. - Account management of hotels and venues in EMEA, monitoring clients health, finding growth opportunities and forecasting retention rates. - Support of clients around the world on usage of the platform, providing expert knowledge of social media accounts and management of guest feedback. - Debugging and coordinating with internal product team on escalated technical issues. - Creation, review and editing of help center articles, coordinating with platform updates.
-
-
-
Make It Cheaper
-
United Kingdom
-
Utilities
-
1 - 100 Employee
-
Customer Experience Improvement Executive
-
Aug 2017 - Oct 2018
- Management and analysis of Net Promoter Score for 8 Sales teams driving improvements at point of sale, improving this score in 5months from 58% to 70% - Designed innovative weekly and monthly reports to display our CSAT/NPS results, highlighting key trends and areas for development, and feeding this back into the relevant business departments and managers. - Support the presentation of reporting, insight and strategic recommendations to board members. - Manage customer service improvement projects, liaising with other teams to ensure systematic improvement practices are put in place. Show less
-
-
-
Shopitize Ltd.
-
United Kingdom
-
Advertising Services
-
1 - 100 Employee
-
Customer Experience & Community Manager
-
Mar 2016 - Jul 2017
• Collaborate with the rest of the team in driving growth and engagement of Shopping communities in UK and Australia • Manage and monitor existing social media channels • Help users with technical-based issues through Desk.com • Identifying and reporting UX problems to the other teams. • Experimenting and driving innovative ways to engage with and improve the user’s experience. • Recruiting, training, leading and supervising a team of outsourced data entry collaborators using UpWork platform Show less
-
-
-
WatchFit
-
Health, Wellness & Fitness
-
1 - 100 Employee
-
Marketing Assistant
-
Sep 2015 - Dec 2015
• Uploading, optimising and formatting of articles according to the latest SEO techniques. • Choosing and optimising images for articles • Management of articles through Wordpress • Creating Internal link building • Pinterest community management • Research and Contact of potential contributors for the company • Uploading, optimising and formatting of articles according to the latest SEO techniques. • Choosing and optimising images for articles • Management of articles through Wordpress • Creating Internal link building • Pinterest community management • Research and Contact of potential contributors for the company
-
-
-
-
-
London
-
Customer Service
-
Apr 2014 - Aug 2015
Experience in hospitality through different positions in restaurants and hotels in Central London. Developing skills such as Teamwork, Communication Skills, Commercial Awareness and Problem Solving Experience in hospitality through different positions in restaurants and hotels in Central London. Developing skills such as Teamwork, Communication Skills, Commercial Awareness and Problem Solving
-
-
-
Webuild Software
-
Portugal
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Web Project Manager
-
Jun 2013 - Mar 2014
An Agency specialized on the creation of corporate websites and ecommerce platforms. • Closely working with the design and development team to meet deadlines and expectations to each project. • Important Link between the agency and the clients, building relationships, solving technical problems and reporting projects progress. • Management of Online tools such as HootSuite, MailChimp and TweetDeck, to help the clients with advertising campaigns and email marketing. • Meeting with clients and training them on how to use the online tools including Social media Marketing plataforms (Linkedin, Twitter, Facebook, Google+. Pinterest) • Manipulation of HTML, CSS and Photoshop to optimize websites content Show less
-
-
-
YDigital Media
-
Portugal
-
Advertising Services
-
1 - 100 Employee
-
Digital Marketing Trainee
-
Jul 2012 - May 2013
• SEO’s techniques with linkbuilding and press releases • Supporting Digital strategy of the team • Creating and Management of Newsletters and Blog • SEO’s techniques with linkbuilding and press releases • Supporting Digital strategy of the team • Creating and Management of Newsletters and Blog
-
-
-
ISEG – Lisbon School of Economics & Management
-
Portugal
-
Education Administration Programs
-
100 - 200 Employee
-
Receptionist
-
Jan 2011 - Jul 2012
• Provide data support to all departments • Greeted, assisted and directed guests, workers, visitors and the general public • Answered all incoming calls and handled caller’s inquiries • Provide data support to all departments • Greeted, assisted and directed guests, workers, visitors and the general public • Answered all incoming calls and handled caller’s inquiries
-
-
Education
-
2012 - 2013
ISEG - Lisbon School of Economics & Management
Pós-Graduação, Graduate in Marketing, Communication and Multimedia Management -
2008 - 2012
ISEG - Lisbon School of Economics & Management
Bachelor's Degree, Business Administration and Management, General -
2004 - 2008
Escola Secundária de Mem Martins
Ensino Secundário, Curso de Ciências Socioeconómicas
Community
