Experience

Oncall Call center Services

• United Arab Emirates
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Floor Supervisor

  • Sep 2022 - Present

• Senior Customer Service Associate

  • Nov 2020 - Present



Callix

• United Arab Emirates
• Outsourcing and Offshoring Consulting

• Customer Service Representative

  • Jan 2020 - Nov 2020



Ourshopee.com

• United Arab Emirates
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Customer Service Representative

  • Jan 2017 - Dec 2019

  Responsible to handle ecommerce sales process through daily calling, handling emails and online order from website. Reached or exceed sales quotas and financial objective on regular basis. Handling customers Outlet showroom for inquiry about products and quires Handle all after-sales issue to resolve problems quickly and maintain customer service standards. Trained new sales people personally on protocols, customer service goal, sales script and paper work. Handling escalated calls from customers for complaints for products and deliveries. Key member to setup smooth call center and sales process for new countries (Oman, Bahrain, Qatar, Kuwait). Handling the customer in Consumer protections & labour courts Issue of Oman, UAE, Qatar, Bahrain Convincing the customer to buy product and make leads for E-Commerce business. Completing the monthly target given within deadline. Also help website team to upload the products on website and Social Network (Facebook, Snap chat, Instagram, LinkedIn). Also helped shipping team to track the undelivered orders by following up with courier companies. Educated clients on the program as well as navigations of the website. Festival promotion and planning.



Firstsource

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Jun 2012 - Feb 2015

  Providing through support and problem resolution for customers. Maintain a high volume workload with a fast paced environment assist an average of 300 clients. Helped company attain the highest client service rating, earned 100% marks in all categories including communication skills, listing skills, problem resolution and politeness. Completed voluntary client relations training to learn ways to enhance customer satisfaction and improve productivity. Maintained relationship of both internal and external clients. Educated clients on the program as well as navigations of the website. Maintained expectations regarding call quality and resolution time. Multi-tasked system while providing service and resolving customer issues, upgrades etc. Received several perfect customer feedback rating.