Vice President, Product

• 2021 - Present

Senior Director, Product Development

• 2021 - 2021

Member Board of Directors

• 2021 - Present

Director, Product Portfolio & Transformation, OptumHealth

• 2020 - 2021

Director, Innovation

• 2019 - 2020

Senior Manager, Strategic Initiatives Office and Innovation Lab

• 2018 - 2019

Built and implemented portfolio management, process redesign and enterprise change management practiceLed high-performing team of senior project managers, enterprise change management leads, process engineers and analysts (employees and contractors), ensuring successful delivery of strategic initiatives and annual goalsDeveloped curriculum for and coached internal innovation team to solve a designated problem and develop a new product vision within 90 days

Portfolio Manager, EPMO

• 2016 - 2018

Managed organization’s strategic portfolios, totaling $40M, including monitoring the status of active work, developing the pipeline of planned work and analyzing/reporting on financial trendsLed staff of project managers, coordinators and analysts (employees and contractors), ensuring successful delivery of projects and programsFacilitated leadership to prioritize projects and initiatives based on strategic goals and developed dashboard and accompanying metrics to provide insight on project stage and status to improve organization transparencyIncreased customer satisfaction from 49% to 87% with project intake, evaluation and deliveryResponsible for facilitating regular steering committee meetings, providing insightful perspective and on portfolio status, issues and risks

Strategic Portfolio Manager

• 2015 - 2016

Advanced the development, implementation and administration of enterprise portfolio management discipline, including evaluation of overall heath of programs and portfoliosPartnered with key stakeholders and customers to execute project intake and analysis, business case development and project and program prioritization Served as a main point of accountability for escalated risks and issues from program to enterprise leadershipInterfaced with Blue Cross’ platform partner to ensure an integrated and aligned portfolio planning cycleCompleted post-implementation review of projects to assess value realized and achievement relative to the business case and ROI

Strategic Business Partner, Operations - IT Business Engagement

• 2013 - 2015

Built collaborative relationships with internal and external customers, resulting in tighter alignment between strategic business and technology initiatives Developed business engagement practice with Operations division, including facilitating business planning, identifying opportunities, assessing impact and providing recommendations to ensure business outcomes were achievedPartnered with department and division leadership to prioritize projects and initiatives based on strategic objectives and developed dashboard and other reporting metrics to provide insight on project development, status and outcomes across the organizationIncreased customer satisfaction with IT service delivery

Project Manager, Operations Center of Excellence

• 2010 - 2013

Developed project plan, managed $2.5 million budget and drove execution of key change management, communication and training deliverables for a strategic multi-year business transformation programProactively identified program issues and facilitated timely resolution with key stakeholders Secured appropriate resources, managed environmental planning and facilitated knowledge transfer in preparation for implementing three new information systemsFacilitated, guided and evaluated the activities and performance of project teams, including project development, resource and budget planning and monitoring throughout the project lifecycle

Project Manager, Finance

• 2008 - 2010

Established project management framework to guide activities and measure results, including plan management, deliverable and milestone development, budget definition and project closure activities Facilitated alignment between business and information technology stakeholders, resulting in the development of Scope of Work (SoW) documents and $3.3 million dollar contractLeveraged expertise in business process to guide development of technology solutions, serving as a Business Product Manager for the new application development and implementation Provided business operations expertise during project development and initiation for business process assessments in conjunction with Enterprise Architecture teams

Manager, Special Search and Transplant Projects

• 2004 - 2006

Managed, evaluated and prioritized projects, special studies and deliverables for the organization’s strategic plan, the Health Resources and Services Administration (HRSA) and the U.S. Navy. Assisted with study design, analyzed data and published an abstract related to the factors influencing a successful donor searchDeveloped proposals and executed process improvement projects, including increasing transplantation, streamlining standard operating procedures and the design, development and implementation of new products and servicesLed multi-departmental teams to develop and re-engineer the business process to better meet customer needs, including direct interface with information technology partners for technology development Evaluated the outcome and impact of projects and new productsManaged, hired and evaluated direct reporting staff and consultants

Search Coordinator I/II

• 2001 - 2004

Planned, administered and facilitated all activities related to the search for hematopoietic progenitor cells for transplant centers, including the search process, donor screening and health history, and final clearance for donationCultivated strong, long-term working relationships with network members, including donor and transplant centersDeveloped preliminary and formal search review processes, including initial conception, pilot and implementation