Operations Readiness Manager

• Aug 2023 - Present

National/Enterprise Sales Operations Manager

• Nov 2021 - Aug 2023

Junior Partnerships Manager

• Jan 2018 - Aug 2022

Production Coordinator

• Jul 2016 - Jan 2018

Responsible for the final product before it goes live on SE websiteLiaising with suppliers regarding the production of the deals and making sure all amends, and all information is correct at all timesRegular meetings with Commercial Managers, updating them on day to day issues, price check fails, loaded offers, missing information at account level and confirmation deals are liveReporting to Ops Manager any issues regarding the systemManaging accounts and keeping these up to date we well as keeping supplier relationships strongResponsible for all sales when CM's are away in workshops Show less

Sales Support Executive

• May 2015 - Jun 2016

Liaising with suppliers to obtain final offer details and the best imagesPrice-checking of offers to ensure Secret Escapes maintains the optimum level of discountEnsuring the maximum amount of allocation is maintained during the sale periodAssisting with Customer Support issues and queriesHelp monitoring our core competitors and recording this information in an appropriate fashion.Other ad hoc reports and tasks e.g. help with reporting, researching hotels/suppliers

Sales Support Executive - Brazilian Market

• Aug 2013 - Apr 2015

Liaising with overseas suppliers, tour leaders and internal departments Cancelling and modify reservations and offer to customers similar alternatives where necessary, including contact with suppliers Provide timely and accurate fulfillment of Attraction Tickets Direct products Check the sales reports sent by suppliers weekly Contribute to positive external supplier relationships Assist with all aspects of Social Media, including promotional events Organising market research and price comparison Assist with SEO tasks if required Show less

Front Office Clerk

• May 2009 - Sep 2010

Delivering the highest standard of customer service to all guests Answering all guest queries in the most professional manner with regards to facilities, services and other features of the hotel Greet and welcome all guests staying and visiting the hotel Handling guest complaints, and taking corrective action, such as allowing certain charges off the guest's account. Recording this action in the guest's history and reporting it to the Front Office Supervisor and Reception Manager Answer all telephone calls within three rings and offer first-class customer service Responsible for the reception on night shifts Show less

Operations Executive

• Apr 2008 - Aug 2009

FIT Reservation Executive

• Apr 2007 - Apr 2008

Undertaking client FIT reservations according to the response times set in an efficient and customer focused manner Build and maintain strong relationships with clients Delivering first class customer service to all customers Making hotel and other service reservations and maintaining strong supplier relationships. Undertaking client FIT reservations according to the response times set in an efficient and customer focused manner Build and maintain strong relationships with clients Delivering first class customer service to all customers Making hotel and other service reservations and maintaining strong supplier relationships.

Senior Travel Consultant

• Jan 2004 - Aug 2006

Creating and booking tailor-made itineraries to suit customer's needs Confidently taking enquiries through phone, e-mail and face-to-face Offering exceptional customer service Ensure sales targets are met and exceeded Creating and booking tailor-made itineraries to suit customer's needs Confidently taking enquiries through phone, e-mail and face-to-face Offering exceptional customer service Ensure sales targets are met and exceeded

Box Office Assistant

• Jan 2001 - Dec 2003

Providing information on all current shows, serving customers both over the phone and in person for tickets for the gigs. Servicing customers over the counter for tickets for shows. Providing information on all current shows, serving customers both over the phone and in person for tickets for the gigs. Servicing customers over the counter for tickets for shows.