Experience

Step Forward Tees Valley

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Administrative Assistant

  • Jan 2022 - Present



Swallow Hotels

• Hospitality
• 1 - 100 Employee

• Conference and Banqueting Coordinator

  • Jul 2008 - Aug 2009

  Handling calls and enquiries promptly and professionally on a daily basis.Conducting show rounds of the Conference and Banqueting facilities the hotel has to offer.Maintaining an effective administration system including filing, typing and preparing accurate weekly function sheets.Helping to coordinate promotions and special events.Taking every opportunity to 'up sell' when dealing with Conference and Banqueting enquiries and to ensure all guest requirements are met through careful planning and attention to detail.Working towards achieving targets set for various areas including weddings, residential conferences, banquets and party nights.Coordinating wedding fayres.Liaising with conference clients when a conference is taking place.Fully coordinate Christmas festivity bookings.Work closely with other departments to ensure customer requirements are met. Show less

• Reservations Coordinator

  • Mar 2007 - Jul 2008

  Operate a busy switchboard, handle telephone enquiries promptly and professionally and divert calls appropriately.Manage occupancy levels.Negotiate rates with with customers to secure bookings.Manage websites to ensure the hotel does not become over bookedEnsure guest requirements are met whenever possible.General office duties.

• Front of House Receptionist

  • Jul 2004 - Mar 2007

  Presenting a professional and friendly first impression of the hotel to all visitors and clients.Operating a busy switchboard, deal with telephone enquiries promptly and professionally and divert calls appropriately.Check guests in and out, taking payments and ensuring any issues are dealt with appropriately.Manage and input charges onto guests bills correctly.Work with other team members and assist where necessary.General office duties.