Sara Wacławik

Head of Customer Care at Wimba
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Contact Information
us****@****om
(386) 825-5501
Location
Cracow, Małopolskie, Poland, PL
Languages
  • angielski Native or bilingual proficiency
  • polski Native or bilingual proficiency
  • hiszpański Full professional proficiency

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Experience

  • Wimba
    • Poland
    • Veterinary Services
    • 1 - 100 Employee
    • Head of Customer Care
      • Oct 2023 - Present

  • Sara Wacławik - Terapia behawioralna psów i kotów
    • Kraków
    • Behawiorystka
      • Sep 2022 - Present

  • Truflowe Pole - domowy hotel dla psów
    • Owner
      • Jan 2022 - Present

  • W1TTY
    • United Kingdom
    • Financial Services
    • 100 - 200 Employee
    • Head of Customer Care
      • Apr 2023 - Oct 2023

    • Customer Care Lead
      • Nov 2022 - Apr 2023

  • Revolut
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Customer Service Team Lead
      • May 2021 - May 2022

      - Leading ATO Customer Support Team - Managing team of up to 17 people - Leading projects & operational tasks - Conducting job interviews for customer support role - Ensuring completion of KPIs

    • Product Launch Specialist (Mid)
      • Feb 2020 - May 2021

      - Team Leaders' Award for input into launching Credit product in Poland from Customer Support POV - Coordination and risk assessment of new products' launches from Customer Support POV (username change, web app, savings vaults, promotions) - Close cooperation with Product Owners on launching new products - Knowledge base preparation

    • Customer Support Specialist
      • Jun 2019 - Feb 2020

      - Team Leaders' Award for general achievements - Extra role: Buddy - training new joiners in Philippines, Mexico and Cracow - Extra role: Promotions Subject Matter Expert - Award for best performer of the month (productivity) twice - Award for Customer Charmer of the week, month and quarter

Education

  • Akademia z Psitupem
    Veterinary physiotherapist
    2023 - 2023
  • COAPE - Centre Of Applied Pet Ethology
    Diploma of Education, Zoopsychology & behavioral aspects of companion animals
    2021 - 2022
  • Akademia Pedagogiczna im. Komisji Edukacji Narodowej w Krakowie
    Master's degree, English philology
    2016 - 2018
  • Akademia Pedagogiczna im. Komisji Edukacji Narodowej w Krakowie
    Bachelor's degree, English philology
    2013 - 2016

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