Experience

EHR Concepts

• Subject Matter Expert



UMass Memorial Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Subject Matter Expert

  • Jul 2008 - Jan 2014

  Traveling between 6 Umass owned and/or operated hospitals and 80+ medical groups performing upper-level administrative support services for assigned physicians/faculty/medical staff using IT applications such as: IDX Reg/Sched, Meditech PCI, Allscripts (Super User), Touchworks Scan, and Nehen. Filling in full-time for various positions/jobs throughout all departments within the Umass system from specialties to primary care. Thorough knowledge of medical office procedures, business, office and medical equipment, clinical terminology, and academic administrative practices. Interfaced with faculty, medical staff, patients, and various administrative management and staff, which requires considerable tact and diplomacy. Coordinated medical office activities and assigned staff. Show less



MetLife

• United States
• Insurance
• 700 & Above Employee

• Special Investigations Unit Analyst

  • Jan 2007 - Jul 2007

  Investigated auto insurance fraud cases utilizing resources such as SIU search engines, the internet, MA Registry, and drive-by investigations. Compiled reports based on the investigative research. Made executive decisions as to whether or not an insured's policy should be cancelled and submitted an official report. Investigated auto insurance fraud cases utilizing resources such as SIU search engines, the internet, MA Registry, and drive-by investigations. Compiled reports based on the investigative research. Made executive decisions as to whether or not an insured's policy should be cancelled and submitted an official report.



Quinn & Morris, PC

• Boston, MA

• Senior Administrative Assistant

  • Aug 2006 - Feb 2007

  Prepared documents, including legal briefs, court subpoenas, spreadsheets and other office-related letters. Gathered necessary documents for trials and submitted/delivered paperwork to courthouses. Maintained file room, including all research references and cases. Applied appropriate postage to mail, copied, faxed, answered phones, and scanned. Greeted clients and completed miscellaneous assigned tasks as needed. Prepared documents, including legal briefs, court subpoenas, spreadsheets and other office-related letters. Gathered necessary documents for trials and submitted/delivered paperwork to courthouses. Maintained file room, including all research references and cases. Applied appropriate postage to mail, copied, faxed, answered phones, and scanned. Greeted clients and completed miscellaneous assigned tasks as needed.



Oxford Global Resources

• Semiconductor Manufacturing
• 1 - 100 Employee

• Firmware Engineer/Quality Assurance Analyst

  • Jan 2006 - Sep 2006

  Wrote and performed test cases for various products including all-in-ones, digital photo frames, and fax boards. Tested fixes, verified, corrected, compiled firmware, and flashed firmware for products. Interpreted and presented results of testing to a project team. Entered and updated bug reports via a tracking system. Helped launch first digital photo frame. Wrote and performed test cases for various products including all-in-ones, digital photo frames, and fax boards. Tested fixes, verified, corrected, compiled firmware, and flashed firmware for products. Interpreted and presented results of testing to a project team. Entered and updated bug reports via a tracking system. Helped launch first digital photo frame.



Northeastern University - School of Engineering

• Boston, MA

• Engineering Office Assistant 1

  • Jun 2005 - Sep 2006

  Executed administrative tasks assigned by advisers and professors. Answered phones for the Engineering and Dean's office, coupled with fielding student questions. Organized events hosted by the department. Coordinated all computerized meetings and troubleshooting any equipment issues. Executed administrative tasks assigned by advisers and professors. Answered phones for the Engineering and Dean's office, coupled with fielding student questions. Organized events hosted by the department. Coordinated all computerized meetings and troubleshooting any equipment issues.



New England Sash/Owen's Corning

• Worcester, MA

• First-Line Manager and Dispatcher

  • May 2002 - Dec 2004

  Performed managerial duties such as supervising employees, conducted daily floor meetings, prepared weekly meetings for professional skills transfer, and trained new/veteran employees for optimum performance. Dispatched salesmen to their appointments. Data entry and miscellaneous administrative duties. Troubleshooting the servers and computers in the marketing department. Performed managerial duties such as supervising employees, conducted daily floor meetings, prepared weekly meetings for professional skills transfer, and trained new/veteran employees for optimum performance. Dispatched salesmen to their appointments. Data entry and miscellaneous administrative duties. Troubleshooting the servers and computers in the marketing department.