Head of Sales

• Sep 2023 - Present

Senior Sales Executive

• Sep 2019 - Sep 2023

With a passion for delivering exceptional customer experiences and a deep understanding of CRM solutions, I am a highly skilled CRM Sales Consultant with a proven track record of helping businesses build lasting customer relationships and drive revenue growth.As a CRM Sales Consultant, I possess a wealth of knowledge in customer relationship management strategies, CRM software, and sales process optimization. With 11+ years of experience in the industry, I have successfully collaborated with diverse clients across various sectors, tailoring CRM solutions to meet their unique business needs.I conduct in-depth assessments of client requirements, identify pain points, and recommend tailored CRM solutions that streamline processes, boost sales productivity, and enhance overall customer engagement. I guide clients through the entire CRM implementation process, from initial planning and customization to training and support, ensuring a seamless transition and successful adoption. Show less

Sales Manager & Software Consultant

• Apr 2015 - Jul 2019

***Helping customers with; Mautic Marketing, SugarCRM, Talentry, Monday.com, VoIP***Passionate about educating my customers on the right decisions to enable them to maximise their company potential in all areas, not just profit. Established in 1994, Enable Technologies Ltd is a leading provider of IT solutions across the UK. Our technical team, comprised entirely of qualified IT professionals, provides expertise in network design, configuration, installation, software development, CRM services, support, and training. Show less

CRM Consultant

• May 2012 - Apr 2015

Offering assistance to organisations and individuals looking to implement a Customer Relationship Management (CRM) solution.I have around 9 years IT/Software experience. EnableIT Technologies / SugarUK offers a diverse product range to their customers. From becoming your IT department through our Outsourcing services, supplying hardware and software for your company, through to Software as a Service (SaaS) solutions from within their own data centres, they are able to bring a combination of traditional and cutting edge solutions to businesses across East Anglia and Europe.Specialties Show less

Educational Consultant

• Feb 2011 - Apr 2012

EMAS UK is the National EMAS service that supports schools and teachers to deliver quality education to pupils that do not have English as their first language (EAL). We currently support over 5% of all UK schools with our best value service in over 200 languages. We know that people and pedagogy are important, that’s why we don’t tell people what to do or how to teach. We create high quality resources and digital tools that scaffold teaching and support learning. Our methodology has reduced the time it takes an EAL child to reach a standard literacy level for mainstream classrooms by up to 70%. Education Show 2011 WINNER - Educational Book Award BETT 2011 WINNER - Tools for Teaching and Learning Education Show 2010 WINNER - Most Innovative Product Show less

Account Manager

• Mar 2008 - Feb 2011

Account ManagerHomeLet is a trading name of Barbon Insurance Group, which provide referencing and insurance solutions to letting agents. Responsibilities include: -To develop business and maximise income through relationship management with both existing and new HomeLet accounts. To ensure retention of accounts using a consistent contact strategy. To demonstrate detailed knowledge of current market conditions in the lettings industry, HomeLet and competitors products ensuring credibility with clients and re-affirming our Market Leader status. •Creatively and proactively promoting HomeLet.•Maintaining relationships with existing customers. •Providing telephone account management to agents in all geographical areas•Demonstrating growth from General Account to Key Account level •Meeting set sales targets for growth •Monitoring and follow up on all product training completed with agents •Deal effectively and take ownership of client queries. Show less

Inbound Insurance Consultant

• Aug 2007 - Mar 2008

Customer Care

• Apr 2007 - Mar 2008

Taking calls on an inbound call centre from current customers with mortgages Redeeming mortgages and confirming final amounts to pay Providing excellent customer service Taking and setting up Direct Debits Taking calls on an inbound call centre from current customers with mortgages Redeeming mortgages and confirming final amounts to pay Providing excellent customer service Taking and setting up Direct Debits