Experience

AGC Electronics America

• United States
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Customer Service and Sales Support Manager

  • Nov 2021 - Present



Allied Technologies International, Inc

• Tualatin, OR

• Commercial Operations Manager

  • May 2017 - Oct 2021

  *Account Management -Guaranteed timely and successful delivery of solutions according to customer needs and objectives -Overhauled customer service process to create measurable increase in customer satisfaction *Procurement and Vendor Management -Negotiated long term contracts and stock agreements -Worked closely with production to ensure inventory and production requirements are met *Scheduling -Created a dynamic system for scheduling and predicting lead times based on key factors, allowing the OTD to improve by close to 80% -Evaluated daily production data to optimize metrics and make strategic changes as needed -Maintained planning data, including capacity levels & material procurement *Quoting -Analyzed engineering drawings and technical documents to accurately estimate operations, material requirements, outside processes, labor, tooling, and various other costs *Quality & Safety -Identified and drove continuous improvement initiatives & PDCA projects -Member of Safety Committee Board



Sara Sumpter

• Boston, MA- Portland, OR

• Independent Consultant

  • 2010 - 2019

  Engaged with owners of small businesses and growing firms in varied sectors such as technology, manufacturing, commodity services & more to provide solutions for day-to-day issues and operational challenges. Engaged with owners of small businesses and growing firms in varied sectors such as technology, manufacturing, commodity services & more to provide solutions for day-to-day issues and operational challenges.



Hill's Integrated Systems

• Sanford, NC

• Office Manager

  • 2008 - 2009

  -Facilitated transition to more efficient accounting systems -Responsible for all billing, data entry, purchasing, scheduling of service calls, answering phones, and filing -Facilitated transition to more efficient accounting systems -Responsible for all billing, data entry, purchasing, scheduling of service calls, answering phones, and filing



Ramtech International, Inc.

• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Purchasing Manager and Executive Assistant

  • 2003 - 2008

  -Aided the process of expanding the business from one small warehouse facility to three, and managed and maintained the purchasing and inventory control systems for all three. -Bid, managed, and administered control of inventory and costs for all supplies and equipment. Created and maintained working relationships with vendors and potential vendors, and constantly negotiated and worked to lower costs of goods -Responsible for the receiving and timing of inbound shipments, and taking care of RMAs and other returns promptly -Kept meticulous notes and files on money spent, and all account reconciliation in regards to purchases -Responsible for helping the COO with any assistance needed (hiring, customer liaison, research, travel arrangements) -Trained and supervised the Inventory Control and Receiving Manager and Purchasing Assistants, and was accountable for the organization and updating of inventory.