Experience

Level Hotels & Furnished Suites

• Canada
• Hospitality
• 1 - 100 Employee

• Director of Operations

  • Feb 2022 - Present

  Seattle, Washington, United States

• Operations Manager

  • Jan 2021 - Present

  Vancouver, British Columbia, Canada Responsible for the over success of Level Report directly to the GM in all areas of the business Communicate effectively by demonstrating superior leadership skills Recruit, select, train and schedule accordingly Create and implement standard operating procedures for all departments Audit current standard operating procedures and look for ways to improve Assist in meeting and exceeding budget profit and margin for Level Conduct daily, weekly and monthly property walks and… Show more Responsible for the over success of Level Report directly to the GM in all areas of the business Communicate effectively by demonstrating superior leadership skills Recruit, select, train and schedule accordingly Create and implement standard operating procedures for all departments Audit current standard operating procedures and look for ways to improve Assist in meeting and exceeding budget profit and margin for Level Conduct daily, weekly and monthly property walks and inspections Monitor maintenance progress and FF&E (Furniture, furnishings and equipment conditions and provide reporting to GM Understand and identify all safety and emergency procedures and how to act upon them.

• Operations Manager

  • Jul 2022 - Mar 2023

  Greater Seattle Area



Level Hotels & Furnished Suites

• Canada
• Hospitality
• 1 - 100 Employee

• Assistant Operations Manager

  • Feb 2016 - Mar 2018

  Vancouver BC  Responsible with assisting in the overall success of Level  Assist Regional Director of operations in all areas of the business  Provide support to all aspects of Level’s operations  Communicate effectively and demonstrate superior leadership abilities  Provide exceptional guest services at all time and continuously lead by example for all staff  Recruit, select, train and schedule staff accordingly  Create and implement new guest service procedures  Assist with… Show more  Responsible with assisting in the overall success of Level  Assist Regional Director of operations in all areas of the business  Provide support to all aspects of Level’s operations  Communicate effectively and demonstrate superior leadership abilities  Provide exceptional guest services at all time and continuously lead by example for all staff  Recruit, select, train and schedule staff accordingly  Create and implement new guest service procedures  Assist with the training and development of guest service staff  Audit existing procedures and continuously look for areas of improvement  Analyze process workflow within departments (Guest Services, Housekeeping and Maintenance)  Ensure all procedures are being followed professionally and effectively by auditing and training  Assist in meeting and exceeding budgeted profit and margins for Level  Ensure guest satisfaction and product quality standards are met  Continually manage relationships with in house clients and partners in order to maintain the highest level of customer satisfaction  Anticipate and intervene in all incidents of guest dissatisfaction and attempts to satisfy all such guests  Perform daily, weekly and monthly property inspections  Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to Operations Director  Understand all safety and emergency procedures and how to act upon them. Identify accident prevention policies  Obtain a thorough understanding of our market competitors

• Guest Services Manager

  • 2014 - Feb 2016

  Supervising the Guest Services team to accomplish by hiring, training, scheduling, coaching and disciplining employees, communicating job expectations while ensuring all daily duties completed efficiently. Leading by example while creating a "Wow" factor for in house guests and future guests.

• Business Development Manager

  • Apr 2013 - Mar 2014

  Vancouver, British Columbia, Canada Increasing the value of current guests while attracting new ones. Finding and developing new markets and improving sales. Attending conferences, meetings, and industry events. Developing quotes for potential and current guests/clients



Flight Centre Business Travel - Australia

• Australia
• Travel Arrangements
• 200 - 300 Employee

• Business Developement Manager

  • Sep 2012 - Apr 2013

  Richmond, British Columbia We offer our clients a personalized service that is delivered by their very own Dedicated Travel Manager. We don’t employ travel agents that simply confirm details. Our Travel Managers get to know their clients personally; this allows us to deliver our clients with experiences that they never thought possible from a travel agency. At Flight Centre we realize that there are hundreds of companies online that are trying to sell travel. We are not trying to sell our clients travel. We are… Show more We offer our clients a personalized service that is delivered by their very own Dedicated Travel Manager. We don’t employ travel agents that simply confirm details. Our Travel Managers get to know their clients personally; this allows us to deliver our clients with experiences that they never thought possible from a travel agency. At Flight Centre we realize that there are hundreds of companies online that are trying to sell travel. We are not trying to sell our clients travel. We are creating experiences for our clients that use travel as a business tool. Show less



Flight Centre Travel Group

• Australia
• Travel Arrangements
• 700 & Above Employee

• International Travel Consultant

  • Apr 2012 - Sep 2012

  Vancouver, Canada Area Responsible for managing all of the travel needs of my client base, I advised customers on travel products and services. I hit monthly sales targets by providing first class customer service from query to closing the sale.



Best Western Richmond Hotel

• Guest Services

  • 2004 - 2009

  •Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices. •Processes packages, faxes, messages, and mail which… Show more •Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices. •Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. •Complies with Work Rules and Standards of Conduct. •Works harmoniously and professionally with co-workers and supervisors. •Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. •Stores and retrieves guest luggage and packages. •Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing. •Provide basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service. Show less