Consultant

• Jun 2023 - Present

Here at SignalCX it’s our business to ensure that brands stand out, differentiating their offer through service and experience. We believe that great customer experience happens when the signals you send customers and colleagues are 100% aligned with your brand and service vision. Are the signals you are sending out to your customers and employees aligned to the strategic intent of your brand? At SignalCX we can help you ensure that they always do. Here at SignalCX it’s our business to ensure that brands stand out, differentiating their offer through service and experience. We believe that great customer experience happens when the signals you send customers and colleagues are 100% aligned with your brand and service vision. Are the signals you are sending out to your customers and employees aligned to the strategic intent of your brand? At SignalCX we can help you ensure that they always do.

#IamRemarkable Facilitator

• Jun 2022 - Present

#IAmRemarkable is a Google initiative designed to empower women and underrepresented groups to celebrate their achievements in the workplace and beyond. At the heart of the #IAmRemarkable initiative is a 90-minute workshop. As a facilitator my role involves leading the workshops and being an ambassador for #IamRemarkable within my professional and personal networks. One of the big hurdles women and underrepresented groups face when tackling the leadership gap is practicing self-promotion — or vocally expressing their achievements in a working environment. The impact of the workshops are compelling. The benefits of self-promotion are vast — including taking control of how you're perceived by others, and making them understand the unique contribution you can make. Research completed by McKinsey and Catalyst Inc have proven that companies with diverse and inclusive cultures have higher profitability and performance. To learn more, visit: g.co/IAmRemarkable To book a workshop for you, your network or your organisation: DM me and we'll schedule it. Show less

Mentor

• May 2022 - Present

AllBright is a community of brilliant and smart-minded women, that provides a unique environment through digital and physical spaces, to connect, create, and collaborate. With opportunities to up-skill and learn from the best and brightest business minds, aimed at arming women with the tools and confidence they need to achieve their goals. To learn more, visit: www.allbrightcollective.com AllBright is a community of brilliant and smart-minded women, that provides a unique environment through digital and physical spaces, to connect, create, and collaborate. With opportunities to up-skill and learn from the best and brightest business minds, aimed at arming women with the tools and confidence they need to achieve their goals. To learn more, visit: www.allbrightcollective.com

Associate

• Jul 2022 - Jun 2023

Uncountable was set up to create things that grab people’s attention and shout, "Hey, why not try doing this in a slightly different way? A way that involves treating people like people, rather than as numbers." We design and deliver developmental experiences that create inspirational Eureka moments. To learn more, visit: www.uncountable.co.uk Uncountable was set up to create things that grab people’s attention and shout, "Hey, why not try doing this in a slightly different way? A way that involves treating people like people, rather than as numbers." We design and deliver developmental experiences that create inspirational Eureka moments. To learn more, visit: www.uncountable.co.uk

Folkestone Triennial Host Lead

• Jul 2021 - Nov 2021

Folkestone Triennial is the UK’s largest urban, outdoor, contemporary art exhibition of newly commissioned work and is the flagship project of Creative Folkestone. Following each Triennial, many artworks remain as permanent contributions and become part of Folkestone Artworks – these remain accessible to everyone, every day throughout the year. In doing this, the Triennial achieves Creative Folkestone’s mission to make the town a better place to live, work, play and visit and transforms the town, its cultural life, economy and reputation. Reviews; Evening Standard https://www.standard.co.uk/culture/exhibitions/folkestone-triennial-2021-review-rana-begum-richard-deacon-contemporary-public-art-b946959.html Forbes https://www.forbes.com/sites/joanneshurvell/2021/09/03/folkestone-triennial-2021-eclectic-outdoor-art-at-the-seaside/ Folkelife https://folke.life/folkestone/creative-2/triennial2021-the-plot/ Show less

Delivery Service Specialist

• Jun 2020 - May 2021

Waitrose & Partners is a British supermarket brand with a 5.1% share of the grocery market. Waitrose operates its own delivery service, Waitrose.com. In 2020, Waitrose was awarded the “Supermarket of the Year” by consumer group Which? The grocer was recognised for its handling of trade during the Covid-19 pandemic. Waitrose more than doubled its weekly online delivery and click and collect slots from 60,000 to 190,000, with 25 per cent set aside for elderly and vulnerable shoppers. In 2021, Waitrose won the Grocer 33 Gold Award for service. “Waitrose has emerged as the leading light in terms of customer service in the Covid era.” Show less

Explore Ashore Product Manager

• May 2019 - Mar 2020

Saga plc is a British company operating across multiple sectors to meet the needs of its target demographic, the UK’s over 50s. Saga’s target market is one of the fastest growing, most affluent and influential in the UK. Within Saga plc are the following divisions; Cruises, Holidays, Insurance, Money and Media. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic and is recognised for its high-quality products and exceptional standards of service across each of its divisions. Saga Cruise’s past ocean-going fleet has included Saga Rose, Saga Ruby, Saga Pearl, Saga Pearl II and Saga Sapphire. Their current fleet is Spirit of Discovery and Spirit of Adventure. Show less

Guest and Service Experience Manager

• Jul 2018 - Apr 2019

Carnival UK (CUK) is the UK operating division of Carnival Corporation & plc. CUK is the UK market leader and operates the Cunard Line and P&O Cruises. P&O Cruises is Britain’s biggest and favourite cruise line.P&O Cruises won ‘Highly Commended Cruise Line’ at The British Cruise Awards 2018.P&O Cruises current fleet includes Aurora, the smallest in the fleet with a 1,874 guest capacity, Arcadia, Ventura, Azura, Britannia, Iona, and Arvia, the newest and largest in the fleet with a 5,200 guest capacity. Show less

Project Manager, Guest Loyalty

• Jan 2018 - Jun 2018

Senior Manager, Loyalty and Cruise Sales

• Jun 2017 - Jan 2018