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5.0

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Michael Robinson

I had the pleasure of working with Sara during her time at Morongo Casino Resort and Spa where I found her to be professional, personable, and very customer service oriented. If you are looking for a driven, team oriented, and capable team member to add to your staff Sara is an excellent choice and someone I would be happy to have on my team.

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Credentials

  • Adult and Pediatric First Aid/CPR/AED
    American Red Cross
    Aug, 2019
    - Sep, 2024

Experience

    • United States
    • Non-profit Organizations
    • 100 - 200 Employee
    • Membership Specialist
      • Dec 2019 - Present

      ● Responsible for meeting and/or exceeding annual retention goals. ● Serve as liaison between council and volunteers. ● Coordinate and host meetings. ● Provide training workshops for new leaders. ● Use analytical skills to provide volunteers with conflict resolution. ● Provide support and direction to service unit management volunteers, troop leaders, and parents through the implementation of Girl Scouts of the USA and Council policies. ● Work to enhance the Girl Scout Leadership Experience and philosophy. ● Guide and mentor adult volunteers to help ensure the positive delivery of programs and services to girls. ● Provides customer care and follow-up. ● Ensure Girl Scouting is open to all girls and adults by helping deliver the Girl Scouts message of diversity and inclusion. ● Promote and assist with Council events, programs, and activities. ● Ensure that troops and service units are in compliance with policies and procedures. Show less

    • Bangladesh
    • Advertising Services
    • 1 - 100 Employee
    • Warehouse Associate
      • Aug 2019 - Nov 2019

      Support processing assistants and operations managers with the sortation of inbound packages arriving at the sortation center. Expedite workflow at dock doors to maintain fast-paced transitions of inbound and outbound packages through loading and unloading of trailers. Support processing assistants and operations managers with the sortation of inbound packages arriving at the sortation center. Expedite workflow at dock doors to maintain fast-paced transitions of inbound and outbound packages through loading and unloading of trailers.

    • United States
    • Non-profit Organizations
    • 1 - 100 Employee
    • Member Services Representative
      • Feb 2019 - Nov 2019

      Drive membership sales and recruitment of potential members through program highlights, promotion of the YMCA’s mission, marketing campaigns, and creating a unique experience tailored to each individual/family’s needs. Build and maintain positive relations with guests and members. Review membership trends to better serve our region’s communities. Help to implement all YMCA policies to create a positive and safe environment for all ages. Drive membership sales and recruitment of potential members through program highlights, promotion of the YMCA’s mission, marketing campaigns, and creating a unique experience tailored to each individual/family’s needs. Build and maintain positive relations with guests and members. Review membership trends to better serve our region’s communities. Help to implement all YMCA policies to create a positive and safe environment for all ages.

    • Volunteer
      • Dec 2018 - Apr 2019

      Assist donations coordinator with daily projects and assignments. Organize and maintain the cleanliness of the donations center. Organize, sort and distribute donated items received. Layout daily food items for clients. Assist clients with various needs such as, but not limited to clothing, food, hygiene products, shoes, etc. Perform other duties as assigned Assist donations coordinator with daily projects and assignments. Organize and maintain the cleanliness of the donations center. Organize, sort and distribute donated items received. Layout daily food items for clients. Assist clients with various needs such as, but not limited to clothing, food, hygiene products, shoes, etc. Perform other duties as assigned

    • United States
    • Hospitals and Health Care
    • 100 - 200 Employee
    • ER Registration Clerk
      • Jan 2018 - Mar 2018

      Observe and listen to patient needs and concerns upon arrival at the emergency room registration desk. Obtain patient information to create a patient profile and appropriate documents. Verify insurance information and arrange a co-payment collection. Follow-up with the patient during the check-out process and assume admitting duties when necessary. Observe and listen to patient needs and concerns upon arrival at the emergency room registration desk. Obtain patient information to create a patient profile and appropriate documents. Verify insurance information and arrange a co-payment collection. Follow-up with the patient during the check-out process and assume admitting duties when necessary.

    • United States
    • Hospitals and Health Care
    • 200 - 300 Employee
    • Registration Clerk
      • Aug 2017 - Sep 2017

      Gather patient needs and concerns for registration purposes. Generate profiles for new patients and verify insurance. Collection co-payments and schedule any follow-up appointments upon the check-out process. Gather patient needs and concerns for registration purposes. Generate profiles for new patients and verify insurance. Collection co-payments and schedule any follow-up appointments upon the check-out process.

    • United States
    • Gambling Facilities and Casinos
    • 400 - 500 Employee
    • PBX Supervisor/Operator
      • May 2015 - Aug 2017

      2+ years: manage call center staff, attend meetings, assist with staff training, generate switchboard operations, direct inbound/outbound calls to correct destinations, perform wake-up calls, run various reports, and use standard office equipment.

    • Rewards Representative
      • Mar 2013 - May 2015

      2+ years: patron account creation, drive rewards enrollment through marketing strategies, casino promotions, and offers, and creating guest experiences for each individual. Maintain knowledge of casino promotions and positive relationships with guests. Assist with the implementation of MCRS policies, staff training, and provide customer service via a counter, casino floor, and telephone. 100% Secret Shopper Award.

    • Hostess/Cashier
      • Feb 2012 - Mar 2013

      1+ year: process cash and/or card payments, process dining credits from rewards accounts, oversee seating chart, seat patrons, maintain the cleanliness of the restaurant, and prepare cutlery.

Education

  • University of Redlands
    Bachelor of Science - BS, Environmental Science-Ecology
    2016 - 2018
  • University of Redlands
    Minor, Spatial Studies
    2016 - 2018
  • Crafton Hills College
    Associate of Arts - AA, Theatre Arts
    2010 - 2013

Community

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