Restaurant Supervisor

• Jan 2022 - Present

Management Trainee

• Jan 2021 - Jun 2021

Studente di Hospitality Management

• Oct 2018 - Oct 2020

- International Tourism and Hospitality Management (Full-English program); - Diploma of V° level EQF – Diploma in High Technical for the management of tourist accommodation facilities (expected by July 2020); - Focus on Tourism Industry, Hotellerie Business Model, New Tourism, Sales & Marketing, Client Management, Rooms Management: Luxury Hotel and Resort, F&B nel Luxury Brand e Sommelier, English, French, Digital, Economics, Accounting, Relationships Management & Communication Skills, Law, Human Resources, Strategic Hotel Development. Show less

F&b Manager Assistant

• Apr 2020 - Sep 2020

Assist food and beverage manager with the management and daily operations of all food and beverage protocols, in the day-to-day logistics of food service and to increase productivity and reduce costs reporting directly to the food and beverage manager. Being responsible of the section of tables, greet guests as they arrive and explain them daily specials and answer questions about menu items; keep track of orders and detail-oriented to be sure each guest's personal tastes are noted and applied to certain dishes; supervise the lower level wait staff and ensure the highest level of guest satisfaction as focal point managing customer complaints and rectify customer problems. Perform tableside preparation or presentation and clear tables during and after meals and processing guest payments. Assign work tasks to restaurant and kitchen staff, assist the manager with work schedules and staff training duties; monitor and document staff attendance; ensure that staff members follow server standards and restaurant protocols, health code and sanitation practices; check food and beverage orders to verify they are prepared and served within company standards. Provide aid to all server and kitchen staff as needed. Show less

Waitress and Bartender

• Aug 2019 - Nov 2019

Responsible for taking orders and serving food and beverages to guests, checking on customers to ensure that they are enjoying their meals and take action to correct any problems striving towards best customers’ satisfaction. Core tasks: provide excellent customer services; greet customers and present menus; make suggestions based on their preferences; take and serve food/drinks orders; up-sell when appropriate; arrange table settings; keep tables clean and tidy at all times; check products for quality; deliver checks and collect payments; cooperate and communicate with all serving and kitchen staff. Informing customers about new beverages and specials; selecting and mixing ingredients, garnishing glasses, and serving beverages to customers; checking identification to ensure customers are the legal age to purchase alcohol; taking inventory and ordering supplies to ensure bar and tables are well-stocked; adhering to all food safety and quality regulations; handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to clients, balancing the cash register; maintaining a clean work and dining area by removing trash, cleaning tables, and washing glasses, utensils, and equipment. Show less

F&B Assistant

• Mar 2019 - Aug 2019

Responsible for taking orders and serving food and beverages to guests, checking on customers to ensure that they are enjoying their meals and take action to correct any problems striving towards best customers’ satisfaction. Core tasks: provide excellent customer services; greet customers and get them seated; take drinks orders and serve food; up-sell when appropriate; arrange table settings; keep tables clean and tidy at all times; check products for quality; deliver checks and collect payments; cooperate and communicate with all serving and kitchen staff; adhere to all relevant health department rules/regulations and all customer service guidelines. Events and weddings support and organization. Show less

Restaurant Server

• Mar 2018 - Apr 2018

Assisting the waiters with the convey of food orders from the kitchen to the table when it is ready and also help kitchen staff maintain cleanliness, ensuring our guests have a high-quality dining experience by serving their food in a timely and accurate manner. Core tasks: delivering food orders from the kitchen to customers’ tables rapidly and accurately; communicating food orders to chefs, paying attention to priorities (food allergies); setting tables, serving food orders and removing used dishes and utensils; ensure food is served in accordance with safety standards; check in with customers and take additional orders or refill water; answer guests’ questions about ingredients and menu items; inform restaurant staff about customers’ feedback or requests; make sure families with young children get kids menus and special silverware sets. Packaging, cash desk assistant and appetizers and beverage preparation. Show less

Restaurant Server

• Mar 2018 - Apr 2018

Responsible for serving food and beverages to guests, checking on customers to ensure that they are enjoying their meals and take action to correct any problems striving towards best customers’ satisfaction. Core tasks: provide excellent customer services; greet customers and get them seated; take drinks orders and serve food; arrange table settings; keep tables clean and tidy at all times; deliver checks and collect payments; cooperate and communicate with all serving and kitchen staff. Responsible for serving food and beverages to guests, checking on customers to ensure that they are enjoying their meals and take action to correct any problems striving towards best customers’ satisfaction. Core tasks: provide excellent customer services; greet customers and get them seated; take drinks orders and serve food; arrange table settings; keep tables clean and tidy at all times; deliver checks and collect payments; cooperate and communicate with all serving and kitchen staff.