Experience

Indiana Wesleyan University's Adult Program

• Senior Enrollment Counselor

  • Sep 2020 - Present

  • Assist prospective students through the entire enrollment process from initial lead call to registration and enrollment• Works with enrollment staff and students to overcome obstacles such as financial aid issues, personal issues, illness, academic issues, and transportation• Exceeded enrollment goal each fiscal year and became a full-time Enrollment Representative January 1st, 2018

• Program Representative

  • Aug 2017 - Sep 2020

• Enrollment Specialist

  • Feb 2015 - Aug 2016

  • Entered new applications, ordered and processed official transcripts • Created admission files for incoming students • Tracked, assigned, and rotated all new leads and inquiries for Enrollment Coaching team • Prepared daily and weekly reports for regional managers and VP of Enrollment • Scheduled class visits by corresponding with adjunct faculty • Coordinated logistics and details for training events and staff meetings • Ordered office supplies, scheduled repairs for equipment and completed all other clerical duties • Nominated and awarded Regional Vice President Award for Positive Mental Attitude for exhibiting Helix Education’s values of being BOLD, DRIVEN, and AUTHENTIC • Nominated and recognized by peers several times for company spotlight which was based on positive characteristics and qualities that an individual successfully demonstrated Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Supervisor

  • Oct 2008 - Dec 2014

  • Oversaw daily activities and supervised a team of 25 Customer Service Representatives and Cashiers • Solved customer service problems that escalated past my team • Facilitated the validity of customer returns, exchanges, check authorizations, voids and discretion accounts • Worked within a diverse atmosphere • Managed nightly audits • Oversaw daily activities and supervised a team of 25 Customer Service Representatives and Cashiers • Solved customer service problems that escalated past my team • Facilitated the validity of customer returns, exchanges, check authorizations, voids and discretion accounts • Worked within a diverse atmosphere • Managed nightly audits