Technical Consultant

• Jun 2022 - Present

Sr. Business Analyst

• Nov 2021 - Jun 2022

Lead, Global IT Service Management

• Nov 2018 - Nov 2021

My role focused on the Consumer Experience as it related to Information Technology. By partnering with end users I was able to obtain their feedback and relay it to the business partners. Worked to automate the process of submitting critical tickets by manufacturing workers with 'Easy Buttons'. Indirectly led two ServiceNow developers who focused on implementing new technology in ServiceNow and automating existing processes. Trained end-users to use the IT self-service portal, listened to their feedback, and drove improvements to be made based on said feedback. Assisted with the implementation of the CSM module in ServiceNow. Managed the relationship with our Shared Services organization and bridged the gap between our end-users and the service provider to improve the services based on end-user feedback. Traveled to US, Mexico, and Ireland locations to meet customers in person for trainings and feedback sessions. Show less

Business Systems Analyst

• Jun 2015 - Nov 2018

Worked on the implementation of ServiceNow across the enterprise with a primary focus on Incident, Service Request, Problem, and Change. Worked on a project to implement an integration between ServiceNow and Ariba to streamline the purchasing process. Worked to onboard numerous companies to ServiceNow in a multi-tenancy environment. Implemented Software Asset Management and automated various processes in that space. Build automated test cases in ServiceNow ATF and RPA to streamline the patching and upgrade processes. Show less

Tax Accountant II

• Apr 2014 - Jun 2015

Prepared the monthly tax provision so that IRS payments are made as accurately as possible to limit the risk of overpayment or underpayment. Prepared management reports on a monthly basis and understood all the balances associated with those entities. Worked directly with the tax department to make sure the provision is being calculated correctly and limit the variances between the tax provision and the tax return. Performed balance sheet reconciliations and ensure that the tax balances make sense. Owned the project to test a new provision software before the full implementation. Show less

Financial Reporting Analyst II

• Jun 2013 - Apr 2014

Consolidated monthly financial statements through HFM. Prepared monthly narratives and management reports used for financial statement analysis. Accurately prepared sales tax returns on a monthly basis and analyzed the changes month over month. Performed monthly balance sheet reconciliations on sales tax accounts as well as the bank accounts. Gathered data for various audits that took place throughout the year. Worked on an annual compliance process to test internal controls in all areas of the company while also helping the areas improve their processes. Assisted with the implementation of HFM. Maintained updates and the rolling of the financial systems (CAS, Hyperion Enterprise, and SAP). Shared the maintenance of the the general ledger information within the financial systems. Focused on process improvements in all aspects of the position by utilizing the tools that were available. Show less

Financial Reporting Analyst

• Jun 2012 - Jun 2013

Finance Intern

• Oct 2011 - Jun 2012