Experience

GENOVIC Boutiques
• United Arab Emirates
• Business Consulting and Services
• 1 - 100 Employee
• Global Account Manager - Middle East & Egypt

  • Mar 2023 - Present

Overseas gas Company
• Personal Assistant

  • May 2021 - Feb 2023


Royal Maxim Palace Kempinski

• Egypt
• Hospitality
• 1 - 100 Employee

• Sales & Events Admin Assistant

  • Sep 2018 - Apr 2021

   Handling calls.  Preparing Revenue sheet every week.  Collecting all complaints and lost business for sales team.  Handling contracts (creating them / Signature process and filling).  Contracting list update.  Complimentary, Special rate and house use forms requested daily from sales and events team.  Morning briefing minutes.  Collecting Sales Blitz Reports.  Sales team file load.  Handling any requested productivity and Preparing needed productivity for any company.  Handling attendance and vacation forms.  Department requisition.  Preparing giveaways when requested.  Printing Daily Forecast.  Collecting weekly plans for each sales person.  Sending groups calendar situation “once or twice” weekly.  Collecting business cards from F.O. for the guests who directly book online, sending excel sheet with the contacts to the sales managers to approach them and having corporate deals with them.  Daily walk with GM and HODs.  Preparing all signatures for DOSM and Sales Team.  Handling Sales tasks during absence of the sales managers. Show less



Le Méridien

• Germany
• Hospitality
• 300 - 400 Employee

• Brand Activation Coordinator

  • Dec 2016 - Aug 2018

   Along with Area Director of Marketing, come up with Hotel & hotel outlets positioning statements, marketing plans, social media plans, drive to web and channel production plans and budgets Manage all hotel online and offline marketing functions, including execution of plans In line with the Divisional and Regional plan create a property level Brand Activation annual calendar for the Hotel. Ensure all Brand related initiatives are fully implemented at the Hotel level. Establish additional Brand and Marketing related initiatives around the core Brand touch points of Art, Culture and Music. Ensure regional marketing audit action items are implemented to meet brand assurance and marketing activities optimization. Liaise with Department Heads on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required to ensure brand excellence. Ensure full participation and implementation of Service Culture in the Hotel Participate in regional goals of establishing brand awareness in the market Monitor and Evaluate all marketing activities, analyze trends and provide feedback to regional marketing teams on best practices Develop effective partnerships that can enhance the performance of the brand, and of the hotel within its market. Monitor the effectiveness of pre- and post course briefings to ensure maximum benefit from training courses and identify future training needs. Work with all operational teams to ensure optimal delivery of service for the brand and market needs. Ensure involvement in all operational processes to suggest improvements that might impact customer experience indicators. Show less

• Personal Assistant to Financial Controller

  • 2014 - Dec 2016

   Handling all administration work related to the DOF & the Finance Department. Filing all reports & correspondences. Arranging appointments & meetings. Organizing all Trainings conducted at the hotel or outside the hotel for the department associates such as sales trips, exhibitions, trade shows, trainings and meetings, etc.. Preparing monthly reports. Responsible for all the administration work related to the yearly financial plan.



Safir Cairo Hotel

• Egypt
• Hospitality
• 1 - 100 Employee

• Assistant Guest Relations Manager (In charge)

  • 2014 - 2014

   Ensure and provide flawless, professional and high class guest service experiences.  Analyze customer feedback and provide strategic direction to continuously improve overall rating.  Respond all guests needs, actively listen and resolve guests’ complaints.  Expect and react promptly to guests’ requirements and inquires.  Oversee and coordinate all arrivals and departures of special guests (VIPs).  Coordinate and manage communication between guests and staff and follow up to ensure Complete service recovery.  Promote all amenities, conveniences and programs offered.  Direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to.  Appraise team’s performance and produce reports.  Examine activities logbook, assign tasks appropriately and implement control schedule daily. Show less



Barcelo Hotels & Resorts

• Hospitality
• 1 - 100 Employee

• Assistant Channel Manager

  • Aug 2012 - 2014

  • Meet or exceed channel sales revenue, channel sales profitability, new customer acquisition, and customer satisfaction goals in assigned region.• Work closely with direct sales, leading the day-to-day channel sales activities in assigned region.• Develop channel sales plans and strategies for the hotel• Identify and on-board new channel partners.• Ensure that channel partners have adequate support and ongoing training/education to effectively sell the company’s brand and product line.• Set quotas and objectives with channel partners that are in line with region goals.• Provide detailed and accurate sales forecasts for each channel partner• Monitor customer, market, and competitor activities and provide feedback to marketing.• Work with management and other territory channel sales managers to develop and maintain a Flexible/scalable channel sales model.• Develop/maintain legal agreements with channel partners in line with the company’s channel partner program.• Develop and implement the global strategy for the development and management of the online business both brand and e commerce. Show less

• GM Personal Assistant

  • May 2011 - Aug 2012

  • devising and maintaining office systems, including data management and filing.• arranging travel and accommodation and, dictation at meetings or to provide general assistance during presentations.• screening telephone calls, enquiries and requests, and handling them when appropriate.• meeting and greeting visitors at all levels of seniority.• organizing and maintaining diaries and making appointments.• dealing with incoming email, faxes and post, often corresponding on behalf of their manager.• Translation Service.• taking dictation and minutes.• carrying out background research and presenting findings. • producing documents, briefing papers and reports.• organizing and attending meetings and ensuring their manager is well-prepared for meetings. • liaising with clients, suppliers and other staff. • taking on some of the manager's responsibilities and working more closely with management• being involved in decision-making processes. Show less

• Guest Relations

  • Feb 2010 - May 2011

  • Registration of new arrivals and departing guests.• Monitoring and organization birthday of guests.• Check the room before a settlement newly arrived guests.• Monitoring reviews for a hotel on the site and transfer to hotel managers from all departments.• Communicating with hotel guests and resolving problem situations (visitors discontent hotel service) • Orientation.• Check the availability of restaurants for guests.• Escort the VIP-guests.• Taking part in meetings of the hotel managers to inform guests of grievances. Show less

• Receptionist, Reservation Agent

  • Aug 2009 - Feb 2010

  • Inform visiting guests about availability of rooms.• Allot rooms and check the identity of the person through valid identity proofs.• Greet customers and answer their queries.• Maintain records of guests and visitors coming in and going out of the hotel.• Offer guests something to drink as per the availability of the resources.• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety.• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment.• Provide reports, as required, for housekeepers and management.• Be involved and contribute at team meetings.• Carry out instructions given by the management team and head office.--------------------------------------------------------------------------------------------------------------------------------------------• Keep up to date with knowledge of phone system.• Handle all guest’s special requests in a professional manner.• Complete all necessary projects by the assigned times.• Direct reservation amendments, additions and cancellations.• Check and answer all direct faxes and emails.• Responsible for taking reservations and accurately inputting into the computer system.• Answer inquiries of room rates, outlets and room locations.• Be familiar with property, amenities and surrounding areas.• Interact with Group Rooms Coordinator on bookings. Show less