Experience

WL GORE Y ASOCIADOS SL

• Spain
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Customer Service Representative & Logistics

  • Jul 2021 - Present

  Barcellona, Catalogna, Spagna In my actual role I am responsible for the Customer order fulfillment process, including determination and review of customer requirements related to delivery and post-delivery of the product prior to order acceptance. In support of Order Processing, I am responsible of maintaining oversight of field inventory and providing support related to transfers, stock audits, and loans. My daily tasks include also issues return authorizations helping to facilitate the return of product, issues… Show more In my actual role I am responsible for the Customer order fulfillment process, including determination and review of customer requirements related to delivery and post-delivery of the product prior to order acceptance. In support of Order Processing, I am responsible of maintaining oversight of field inventory and providing support related to transfers, stock audits, and loans. My daily tasks include also issues return authorizations helping to facilitate the return of product, issues credit and inventory adjustments as necessary.

• Logistica

  • Jul 2021 - Present

  Barcellona, Catalogna, Spagna



TheFork, a Tripadvisor company

• France
• Technology, Information and Internet
• 700 & Above Employee

• B2B/B2C Customer Service Representative and GDPR Agent

  • Jul 2018 - Present

  Barcellona, Spagna As a B2B and B2C Customer Care Specialist my mission is to help our clients: restaurant owners, restaurant managers and diners giving support on their needs by providing technical support, guidance and help with reservations. I manage requests by phone, email and chat and give technical support in reservations and solve incidents related to the platform and the App As a GDPR Agent, my role is to control and make sure that the confidential data of the customers are handled… Show more As a B2B and B2C Customer Care Specialist my mission is to help our clients: restaurant owners, restaurant managers and diners giving support on their needs by providing technical support, guidance and help with reservations. I manage requests by phone, email and chat and give technical support in reservations and solve incidents related to the platform and the App As a GDPR Agent, my role is to control and make sure that the confidential data of the customers are handled correctly, to avoid the company incurring penalties for breach of GDPR. Show less



Arval BNP Paribas Group

• France
• Financial Services
• 700 & Above Employee

• Events Manager - Supplier Operations

  • Apr 2016 - May 2018

  Firenze, Italia Main activities: - Customer Fleet Management - Cross communication and coordination with other internal departments - Vehicles repair events management - Claims - Supplier relationships - Aftermarket vehicles accessory management and order tracking logistics Specifically, I manage my own customer portfolio on the operational and technical side. It’s an Account Team job assignment working closely with Sales and Insurance area in order to achieve common… Show more Main activities: - Customer Fleet Management - Cross communication and coordination with other internal departments - Vehicles repair events management - Claims - Supplier relationships - Aftermarket vehicles accessory management and order tracking logistics Specifically, I manage my own customer portfolio on the operational and technical side. It’s an Account Team job assignment working closely with Sales and Insurance area in order to achieve common goals. In addition, I support the team in tenders and customer acquisitions allowing me to acquire new skills in a commercial side with a more complete view of customer management in all its phases. In these last two years of experience in the role, I have been assigned to the training of internal departments in order to make them aware of the new business processes development.

• Customer Service Specialist for Italian and European marketplaces

  • May 2010 - Apr 2016

  Firenze, Italia Main activities: - Inbound and outbound calls -Deal directly by telephone and email with italian and foreign customers in order to respond promptly to their inquiries - Claims - Workflow organization in order to meet customer timeframes - Cross communication and coordination with other internal departments - English and French operating manuals translation



Lebbiano Residence

• Receptionist front desk

  • Aug 2008 - Jul 2009

  Firenze, Toscana, Italia Main activities: -Tourist reception -Suppliers relationships -Housekeeping -Online booking management