Experience

AQUA HOTEL GRUP

• Spain
• Hospitality
• 1 - 100 Employee

• Human Resources Manager

  • Jan 2023 - Present



Helios Lloret 4****

• Lloret de Mar

• Operations Manager & HR Partner

  • Feb 2019 - Jan 2023

  - Planning of staffing needs - Personnel search and selection - Onboarding and training plans - Responsible for the emotional well-being of the team - Supervision of weekly schedules with the managers in order to optimize human resources. - Management, organization, coordination and planning of tasks in the different departments. - Operational monitoring and quality control - Planning of staffing needs - Personnel search and selection - Onboarding and training plans - Responsible for the emotional well-being of the team - Supervision of weekly schedules with the managers in order to optimize human resources. - Management, organization, coordination and planning of tasks in the different departments. - Operational monitoring and quality control



Els Pins Resort & Spa 4****

• Ibiza

• Operations Manger & HR Partner

  • May 2018 - Oct 2018

  - Personnel search and selection - Training and onboarding plans - Operational monitoring and quality control - Customer relations - Personnel search and selection - Training and onboarding plans - Operational monitoring and quality control - Customer relations



Gran Hotel La Florida 5*****GL

• Barcelona y alrededores, España

• Group & Conference Manager

  • Jun 2015 - May 2018

  - Quotation and contracting of groups and events - Organisation and supervision of operations - Quotation and contracting of groups and events - Organisation and supervision of operations



Renaissance Barcelona Fira 4****

• Barcelona y alrededores, España

• Group and Events Sales Executive

  • May 2014 - Jun 2015

  - Maximizing revenue to achieve targets. - Quote, follow up and formalize requests for groups and events. - Build customer loyalty and maintain long-lasting business relationships. - Maximizing revenue to achieve targets. - Quote, follow up and formalize requests for groups and events. - Build customer loyalty and maintain long-lasting business relationships.



AC by Marriott 4****

• Barcelona y alrededores, España

• Assistant Front Desk Manager

  • Oct 2011 - Nov 2013

  - Supervision of the department's own tasks: check in / check out, booking audit, customer service - Complaint management and customer satisfaction study. - Supervision of the department's own tasks: check in / check out, booking audit, customer service - Complaint management and customer satisfaction study.



Williamsburg Marriott Hotel, EEUU 4****

• Norfolk y alrededores, Virginia, Estados Unidos

• Front Desk Attendant

  • Oct 2010 - Oct 2011

  - Work in the reception department: check in/out, tourist information, switchboard management. - Customer service - Incident and complaint management - Work in the reception department: check in/out, tourist information, switchboard management. - Customer service - Incident and complaint management



Centro Internacional de Antibes, Francia

• Cannes y alrededores, Francia

• Residence Manager

  • Jan 2010 - Oct 2010

  - Responsible for the main student residence, Residèce du Chateâu - Management of curricula vitae - Organization of activity timetables - Support to the different centers for the development of activities. - Responsible for the main student residence, Residèce du Chateâu - Management of curricula vitae - Organization of activity timetables - Support to the different centers for the development of activities.



Turismo de La Coruña

• La Coruña, Betanzos dos Cabaleiros y Zaragoza

• Tourist Guide

  • Feb 2005 - Sep 2009

  - Tourist Guide in different places of interest: Archaeological Museum of La Coruña, Tower of Hercules (declared World Heritage by UNESCO), pavilion of Galicia in the EXPO of Zaragoza, guide in the Tourist Office of Betanzos dos Cabaleiros. - Tourist Guide in different places of interest: Archaeological Museum of La Coruña, Tower of Hercules (declared World Heritage by UNESCO), pavilion of Galicia in the EXPO of Zaragoza, guide in the Tourist Office of Betanzos dos Cabaleiros.