Experience

RTP Solutions Group

• United States
• Security Systems Services
• 1 - 100 Employee

• Vice President

  • Feb 2023 - Present

  Established social media presence, including Facebook, Instagram, Twitter, and LinkedIn. Created marketing to be used on social media and direct-mailed flyers. Collaborated with a designer to complete a new company logo. Initiated various new partnerships with key manufacturers and vendors. Established social media presence, including Facebook, Instagram, Twitter, and LinkedIn. Created marketing to be used on social media and direct-mailed flyers. Collaborated with a designer to complete a new company logo. Initiated various new partnerships with key manufacturers and vendors.



Facility Protection Group LLC

• United States
• Facilities Services
• 1 - 100 Employee

• Branch Coordinator

  • Feb 2021 - Jan 2023

  Assisted in implementing cost-saving measures, including effective procurement and shipping, along with modifying payment of invoices. Optimized various systems to maintain inventory control, procurement, logistics, and accounts payable in our CRM and QuickBooks with the Business Process Manager within the organization. Assisted in implementing cost-saving measures, including effective procurement and shipping, along with modifying payment of invoices. Optimized various systems to maintain inventory control, procurement, logistics, and accounts payable in our CRM and QuickBooks with the Business Process Manager within the organization.



Hillsborough County Aviation Authority (HCAA)

• United States
• Airlines and Aviation
• 200 - 300 Employee

• Airport Credentials Assistant

  • Feb 2006 - Nov 2018

  Compiled a list of over 100 authorized signatories for airport ID badges and maintained compliance with ensuring they completed their annual signatory training with accuracy.Designed with the help of IT, a new online scheduling system to help streamline the scheduling of badging appointments.Trained three new employees to ensure they were knowledgeable in all aspects of the badge office, including verification of IDs' to comply with I-9 requirements as well as data entry and fingerprinting to obtain criminal history records checks.Demonstrated the ability to resolve customer requests, questions, and complaints by analyzing individual situations and determining the best use of time and resources while maintaining high customer service.Established great working relationships with all authorized signatories, including various station managers with the major airlines at Tampa International Airport. Show less

• Airport Operations Center Dispatcher

  • Oct 2004 - Feb 2006

  Advised callers to the Airport Information line of various flight information and airline phone numbers.Initiated airport paging of passengers throughout the airport facility to connect with other passengers with messages.Monitored airport systems, including monorails, shuttles, elevators, escalators, access control, and fire alarms, to the appropriate maintenance and police personnel.



AmeriCare Ambulance Service

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Dispatch Training Officer

  • Jan 2003 - Oct 2004

  Trained several dispatchers to assign priority to incoming calls and transfer to the closest unit to make the most effective use of available resources.Trained call takers on how to answer phones and gather information to enter into our system so dispatchers have all pertinent information to dispatch he appropriate unit.Assisted in creating a transport contract with the VA hospital and attended meetings to answer any questions.Collected pre-authorizations for Hospice transports to ensure timely payment of invoices sent by our billing department. Show less

• Dispatcher

  • Jul 2002 - Jan 2003

  Monitored dispatch board to ensure that calls were dispatched most effectively for optimal use of our available units.Communicated with Hillsborough County Fire Rescue and Tampa Fire Rescue Dispatch to advise either accepting or denial of assigned calls to our organization.

• Emergency Medical Technician (EMT)

  • Jul 2001 - Jul 2002

  Evaluated patients and transported them to various facilities (hospitals, nursing homes, etc.)Monitored and recorded patient vital signs to be transferred to facility nurses.