Experience

GateWay Community College

• United States
• Higher Education
• 300 - 400 Employee

• Learning Technician Senior

  • Aug 2021 - Present



Phoenix College

• United States
• Higher Education
• 500 - 600 Employee

• Learning Commons Desk Coordinator

  • Nov 2019 - Aug 2021

  ● Communicate with students about their tutoring needs and connect them with an appropriate tutor ● Work as a team with two other desk coordinators to resolve issues in a timely manner ● Provide support and direction to desk assistants to ensure the Learning Commons is running efficiently ● Develop training materials for new desk assistants; provide training and communicate policy changes at staff meetings ● Utilize customer service skills to direct students to resources available in the Learning Commons and at Phoenix College ● Collect data on center usage and staff performance, enabling the center to improve practices and policies to better serve the student population Show less



The Borgen Project

• United States
• Non-profit Organizations
• 400 - 500 Employee

• Volunteer Editor/Publisher

  • Oct 2019 - Aug 2021

  ● Review article submissions on WordPress and edit for grammar, logic, and readability ● Ensure articles are SEO-friendly and follow the AP Style guide ● Create tags and format headings and article photograph in WordPress

• Feature Writer

  • Aug 2018 - Oct 2019

  ● Researched issues in developing countries related to global poverty and created article topics ● Wrote one article each week to be published on the blog or online magazine

• Writing Intern

  • Jun 2018 - Aug 2018

  ● Proposed article topics on issues in developing countries related to global poverty ● Conducted research on topics that were approved and wrote one article each week that was published on the blog or online magazine● Organized and facilitated a personal fundraising campaign for the organization ● Contacted Congressional representatives to advocate for legislation pertaining to global poverty



Ripon College

• United States
• Higher Education
• 100 - 200 Employee

• Collaborate Learning Center Manager

  • Mar 2018 - May 2019

  ● Worked as a team with two other student managers to ensure the center was running effectively● Assisted in the recruitment, interviewing, and hiring of new mentors for the center ● Developed instructional materials and ran staff training for new and returning mentors● Communicated with staff about meetings, training sessions, and policy changes ● Monitored staff performance and resolved issues in conduct or behavior as they arose● Maintained files on all mentors with student feedback on their assistance Show less

• Collaborative Learning Center Mentor

  • Aug 2016 - May 2019

  ● Reviewed student papers and presentations and provided constructive feedback in collaborative one-on-one sessions● Facilitated the revision process by communicating with students about ways to improve grammar, organization, and clarity ● Supported students in developing their writing and presenting skills to increase preparedness for future assignments ● Adapted to the needs of students from all grades, disciplines, and backgrounds, including international students ● Submitted descriptive and concise reports about each session with a student Show less