Head of HR

• Jan 2021 - Present

Step Ahead is an outstanding consulting company in the field of Information Technologies. It’s the only 100% Portuguese DNA Company awarded by Salesforce. Dedication, unity, creativity, effort, commitment is what you can expect from our consultants. My responsibilities are: • Built & Implementation of Onboarding, Retention and Offboarding process;• Define and implement good HR practices and management processes, by ensuring an excellent organizational experience to all the employees throughout their life cycle in the company, from people’s entry to their exit;• Update and develop all existing documentation within the scope of human resources policies;• Identify improvement opportunity areas and establish action plans to address;• Identify training needs and suppport training solutions in order to support Personal Development Plans;• Design and implement the employees performance evaluation system;• Happy Office: Implement satisfaction/motivation barometers in order to maintain good team spirit; create partnerships with other companies to benefit employees (Gyms, delivers, Food, travel, etc) and special treats in special moments (personal birthdays, years of company, etc)• Mediate and solve employee relations issues before they affect the business;• Responsible for all recruitment process: From source potential candidates until hiring.

HR Employee Support Supervisor (Career Advisor)

• Nov 2019 - Dec 2020

Career Advisor

• Sep 2018 - Nov 2019

* Responsible for providing support to the CSRs whenever there is dissatisfaction and identified risk of resignation, in order to accomplish a successful integration or retention in the company.* Find and offer solutions to CSRs according to their needs;• Analyze and act in all situations related to contract situations;• Establish contacts and find solutions internally with other departments or with external entities;• Guarantee the interaction with other departments in order to improve and or maximize the project(s) results;* Act as the backup of the coordination;* Guide the team elements to ensure the accuracy of content;* Organize priorities in order to measure up to targets and SLAs.

Subject Matter Expert | HR Employee Support

• Feb 2018 - Aug 2018

* Responsible for overseeing the email communication between Costumer Service Representatives (CSRs) / former CSRs and the company;* Evaluate effectiveness of solutions and information presented;* Guide the team elements to ensure the accurancy of content;* Detect and resolve communication issues;* Identify flaws and present creative solutions;* Resolve questions and escalate issues;* Provide a day-to-day report to management;* Organize priorities in order to measure up to targets.

HR Employee Support

• Dec 2015 - Jan 2018

HR Administrative

• Aug 2014 - Aug 2015

• Responsible for the invoicing of the company (Association);• Processing data for payroll, and communications to social security;• Relationship management: sick leaves and controlling appointments for labor medicine;• Responsible for checking customers and suppliers budgets;• Control expenses of the employees;• Organize and assist general meetings, seminars, and training. • Responsible for the invoicing of the company (Association);• Processing data for payroll, and communications to social security;• Relationship management: sick leaves and controlling appointments for labor medicine;• Responsible for checking customers and suppliers budgets;• Control expenses of the employees;• Organize and assist general meetings, seminars, and training.

Human Resources Technician

• Jan 2014 - Apr 2014

- Recruitment and Selection (placing ads, screening curriculum; arrange interviews in the following areas: * Commercial; * Hospitality (5* CruiseLine) * Engineering (Mechanical / Agronomist - Dubai, Morocco and Norway) * TI (National Companys) * Health (Nurses, Doctors and Careers - Hospitals and Nursing Homes U.K.) - Recruitment and Selection (placing ads, screening curriculum; arrange interviews in the following areas: * Commercial; * Hospitality (5* CruiseLine) * Engineering (Mechanical / Agronomist - Dubai, Morocco and Norway) * TI (National Companys) * Health (Nurses, Doctors and Careers - Hospitals and Nursing Homes U.K.)

Trainee Psychologist

• Sep 2010 - Jul 2011

- Consultation and therapeutical groups in:* Acute Unit* Mental Retardation Unit* Palliative Care- Personnal and Social Skills Training in Mental Retardation Unit - Consultation and therapeutical groups in:* Acute Unit* Mental Retardation Unit* Palliative Care- Personnal and Social Skills Training in Mental Retardation Unit

Administrative & Human Resources Trainee

• Jan 2008 - Dec 2008

Duties:- Input and maintenance of electronic databases, archives and filing;- HR - Recruitment and Selection (placing ads, screening curriculum; arrange interviews;interviews)- Relationship management: admissions, resignations, sick leaves and controlling appointments for labor medicine- Administrative work. Duties:- Input and maintenance of electronic databases, archives and filing;- HR - Recruitment and Selection (placing ads, screening curriculum; arrange interviews;interviews)- Relationship management: admissions, resignations, sick leaves and controlling appointments for labor medicine- Administrative work.