Sara McLay

Customer Business Manager at Umbrella at Umbrella Wellbeing Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Wellington Region, New Zealand, NZ

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Karen Bleach-Wood MBA

I have had the pleasure of working with Sara for a couple of years at VTNZ. She is one of the most customer orientated people I have met. Nothing is ever a problem and every question is seen as a new learning opportunity. She is one of the hardest working people I have seen and gives all her support to her direct and the wider team. She is the first to volunteer to help out and sees things that need doing and gets on with them. She is an amazingly fast learner and picks up 'systems' particularly well. Her only flaw from what I can see is that she is too humble about her many talents. Lovely all round person and amazingly supportive and competent colleague.

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Experience

    • New Zealand
    • Professional Services
    • 1 - 100 Employee
    • Customer Business Manager at Umbrella
      • May 2021 - Present

      The purpose of this role is to manage the business administration and logistics across Umbrella services to ensure a high-quality experience, every time. The purpose of this role is to manage the business administration and logistics across Umbrella services to ensure a high-quality experience, every time.

    • New Zealand
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Business Relationship Manager
      • Jan 2020 - May 2021

      My role is to develop and maintain long-standing and strategic relationships with clients and partners, helping them be successful using the 10 Behaviours solution. This programme is used by corporate, government and not-for-profit organisations throughout New Zealand, Australia and Europe. If you would like to partner with us, become accredited to teach the 10 Behaviours, or chat with us about doing a learning event for you, please get in touch: www.10behaviours.com. We'd love to hear from you. Show less

  • Skills / Tocker Associates
    • Wellington & Wairarapa, New Zealand
    • Executive Assistant
      • Oct 2018 - Jan 2020

      Executive Assistant to the Principal Associate. Duties include, but not limited to: * Diary and contract management * Administrative Support * Travel coordination * Coordinate internal & external meetings and functions * Input of financial data * Workshop preparation as required * Overseeing and working with diagnostic tools And the best part of all, working for an amazing team who have a genuine passion for what they do. Executive Assistant to the Principal Associate. Duties include, but not limited to: * Diary and contract management * Administrative Support * Travel coordination * Coordinate internal & external meetings and functions * Input of financial data * Workshop preparation as required * Overseeing and working with diagnostic tools And the best part of all, working for an amazing team who have a genuine passion for what they do.

    • New Zealand
    • Printing Services
    • 1 - 100 Employee
    • Sales Support
      • Jun 2017 - Oct 2018

      Facilitate the timely and accurate completion of client orders, ensuring Excel’s standards for printed product and client management are met. Primary responsibilities of this role are to: • Ensure the timely and accurate progress of an order through the printing process. • Manage accounts in a way that strengthens the relationship between Excel and the client. Facilitate the timely and accurate completion of client orders, ensuring Excel’s standards for printed product and client management are met. Primary responsibilities of this role are to: • Ensure the timely and accurate progress of an order through the printing process. • Manage accounts in a way that strengthens the relationship between Excel and the client.

    • New Zealand
    • Motor Vehicle Manufacturing
    • 100 - 200 Employee
      • Dec 2014 - Jun 2017

      Sales programme implementation including account management capability and infrastructure development programmes; networking events; sourcing and coordinating merchandise: Sales support including document templates; internal communications; managing customer queries; coordinating and managing sales training and e-learning; assist in management of high value customer accounts: Salesforce systems management: sales and marketing administration including coordinating the production of business plans; managing and organising sales and marketing/sponsorship of customer conferences and events: customer and competitor analysis, tracking and reporting. Winner: 2015 Internal Customer Service Award for consistently providing outstanding service to branches. Show less

      • Mar 2014 - Dec 2014

      Support to VTNZ staff and clients for CRM and portal usage. Includes Access database management for reminders. Relief reception work.

  • Hampton Hill School
    • Tawa, Wellington
    • Office Manager
      • Apr 2007 - Jan 2014

      An incredibly varied job including full school administration; first aid; implementation and management of new technology/processes; accounting; front line customer service; contract management for cleaning, security and consumables. No two days were alike. Developed a deep seated passion for people and learning. An incredibly varied job including full school administration; first aid; implementation and management of new technology/processes; accounting; front line customer service; contract management for cleaning, security and consumables. No two days were alike. Developed a deep seated passion for people and learning.

  • Stevens Consultants
    • Lower Hutt, Wellington
    • Executive Assistant
      • Jan 1996 - Dec 2011

      Position with strict privacy guidelines and reporting deadlines; accuracy required 100% of the time; payroll and accounts; Microsoft Outlook, Access and Excel used predominantly; also performed other administrative and support duties as required. Position with strict privacy guidelines and reporting deadlines; accuracy required 100% of the time; payroll and accounts; Microsoft Outlook, Access and Excel used predominantly; also performed other administrative and support duties as required.

Education

  • Wellington High School
    1979 - 1981

Community

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