Experience

Satispay

• Italy
• Financial Services
• 400 - 500 Employee

• Merchant Support Representative

  • Jul 2023 - Present

  Milano, Lombardia, Italia



LeoVegas Group

• Sweden
• Gambling Facilities and Casinos
• 700 & Above Employee

• Responsible Gaming Analyst

  • Nov 2021 - Present

  •Independently monitor potential addictive behaviour and act according to agreed procedures. •Executing analysis of transactional and customer records to identify cases of underage or other accounts to be controlled. •Investigating suspicious accounts (internal and external) with appropriate analysis and follow-up. •Accurate monitoring of responsible gambling card containing customers who have been classified as low, medium or high risk profile. •Carry out checks on customers and… Show more •Independently monitor potential addictive behaviour and act according to agreed procedures. •Executing analysis of transactional and customer records to identify cases of underage or other accounts to be controlled. •Investigating suspicious accounts (internal and external) with appropriate analysis and follow-up. •Accurate monitoring of responsible gambling card containing customers who have been classified as low, medium or high risk profile. •Carry out checks on customers and request the relevant relevant KYC documents in accordance with any regulatory bodies and according to the determined level of risk of the client. •-Specialising in the detection and prevention of gambling addiction activities. •-Follow up and assist agents through RG coach, follow up escalations from other RG related departments such as AML and VIP.

• Senior customer experience advisor

  • Aug 2021 - Nov 2021

  Malta

• Customer Experience Advisor

  • Nov 2020 - Nov 2021

  Malta



Besedo

• Sweden
• IT Services and IT Consulting
• 200 - 300 Employee

• Flagged ads Agent Lv2

  • Dec 2019 - Nov 2020

  Malta -Moderation of specific and advanced queues. -Fraud control processes and illegal activities. -Management of scam ads and blocking of unsafe users. -Management of reporting and control of profiles.

• Content Moderator LV 1

  • Aug 2019 - Nov 2020

  Malta -Moderation of specific content and queues while maintaining a high level of quality and quantity.



Greens Supermarket

• Malta
• Retail Groceries
• 1 - 100 Employee

• Supervisore

  • May 2017 - Aug 2019

  Malta -Personnel management, -Control of employee roles in quality and service. -Warehouse control and load management. -Cash management