Clinical Research Coordinator & Department Lead

• Nov 2018 - Present

Overall manager over a clinical trials department at a dermatologic private practice, with key focus on outreach, hiring, new staff member training development and execution, financial reporting & analytics, hosting of pre-site selection visits for new sponsors, design and execution of recruitment campaigns, proper adherence to GCP and study protocols for all studies executed at the site, and serving as the main point of contact for all current and future sponsors and regulatory bodies, amongst other responsibilities as listed below. Key Responsibilities Include: - Managed the onboarding and execution of 18 total phase 2-4 studies at the site - Oversight over four investigators and four study coordinators/pharmacists - Study startup (contract and budget negotiations, IRB reporting, essential document review & delivery, feasibility and SIV meeting point-of-contact, etc) - CTMS administrator; financial build of new & ongoing trials - Financial reporting and analytics - Patient travel and stipend processing - Sponsor and other 3rd party payment management (invoicing, booking of received payments) - Recruitment strategy, including selection of advertising campaigns and delegation of referral follow-ups to staff members - Leader of routine research team meetings - Laboratory & equipment management, including ensuring up-to-date CLIA and calibration certification - Oversight over source documentation development by research coordinators - Process workflow development to ensure GCP adherence - Backup clinical research coordination (visit execution, phlebotomy, EDC data entry, query resolution, etc.) - Oversight over site initiation, routine monitoring & closeout visits - Team member candidate interview organization and execution - Created, delivered, monitored, and modified a training program for new trainees through Google Classroom. Show less

Cutaneous Oncology Clinical Research Coordinator

• Dec 2015 - Nov 2018

Responsible for the seamless implementation and coordination of clinical trials conducted by principal investigators at a large clinical trial cancer center. Served as the main contact for outside representatives and patients related to new and ongoing cutaneous oncology trials, scheduling questions, insurance coverage, and adverse events, while following up on appointments and lab/path/scan results. Ensured seamless execution of study operations by accurately maintaining source documentation. - Consented subjects and reviewed inclusion/exclusion criteria for study entry - Management of 19 study patients simultaneously - Primary coordinator and POC for seven cutaneous oncology protocols - Periodically reviewed budget tool’s study procedure structures and ensured they match budgets for upcoming protocols in the pipeline - Created source documentation to ensure protocol compliance - Collaborated with hospital staff and external departments to ensure study procedures performed and documented - Assisted in interviews for new team positions & actively trained new team members Show less

Information Technology Infrastructure Consultant

• 2014 - 2015

Within the Service Excellence group of Accenture, improved outcomes for various clients through the practice and implementation of the ITIL framework. Effectively resolved complex issues and client escalations to achieve collective targets. - Project lead responsible for development of 3 custom applications - Delivery of end-user training for 300 users- Developed and tracked project timeline, coordinated testing, and spearheaded documentation development as the project coordinator for IT service management system (ServiceNow) upgrade- Training lead in support of a client’s ServiceNow implementation, used communication and multi-tasking skills to successfully support the effort Show less

Technology Consulting Analyst

• 2011 - 2014

Served three key clients by delivering robust learning materials and conducting various process analyses to identify organizational weaknesses. Solidified expertise in multi-disciplinary areas, including web-based trainings, simulations, IT organizational readiness, and program status reporting. - Conducted client interviews and gathered requirements- Delivered 40 hours of learning for 19 different audience groups for a new credit processing system- Provided coaching & counsel to new analysts regarding client interaction and training material quality- Organized and hosted multiple tool-based workshops for client team members- Guided a client toward increased operational availability by conducting an assessment of their IT organization's current state. Used findings to develop and present an 18-month improvement roadmap.- Program management – facilitated communication channels between 7+ different departments; tracked status and risks at the program and individual department levels; delivered program status reports.- Performed tool configurations and custom reporting Show less

Undergraduate Lab Assistant

• Feb 2010 - Jun 2011

Prepared for plant pathology experimentation. Served as the communicator between those among our lab team. Prepared for plant pathology experimentation. Served as the communicator between those among our lab team.

Program Assistant Intern

• Jan 2009 - Dec 2009

Sales Associate

• Dec 2007 - Jul 2009