Sara Maria Cernero

Customer Success Specialist at MioDottore
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Contact Information
us****@****om
(386) 825-5501
Location
Rome, Latium, Italy, IT
Languages
  • Italian Native or bilingual proficiency
  • English Professional working proficiency
Skills

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Credentials

  • Forensic Examiner - Esperto in Scienze Forensi, Criminologia Investigativa e Criminal Profiling
    AISF Accademia Internazionale Scienze Forensi/CSI Academy Formazione Specialistica
    May, 2019
    - Nov, 2024
  • LLP “Action Module Jean Monnet” Intensive Specialization Course on “European Citizenship”
    Università degli Studi del Sannio-Benevento
    Jul, 2014
    - Nov, 2024

Experience

  • MioDottore
    • Italy
    • Technology, Information and Internet
    • 200 - 300 Employee
    • Customer Success Specialist
      • Sep 2020 - Present

      Developing and maintaining long-term business relationships with clients. Quickly analyzing potential solutions. Making clear and informed webinar and demos. Developing and maintaining long-term business relationships with clients. Quickly analyzing potential solutions. Making clear and informed webinar and demos.

  • INTERAGO JOB S.R.L.
    • Milan Area, Italy
    • Senior Customer Service Advisor
      • Mar 2017 - Present

      Customer Care for PSA Group Italia. Front&Back Office for Customer Service Relations. Organising and managing clients, thus developing problem solving, negotiation and managing time and priorities skills. Customer Care for PSA Group Italia. Front&Back Office for Customer Service Relations. Organising and managing clients, thus developing problem solving, negotiation and managing time and priorities skills.

  • Interago Academy
    • Rome Area, Italy
    • Customer Service Advisor
      • Jan 2016 - Present

      • Interviewing European Researchers on behalf of the European Commission through More3 Project (an European survey on High Education Institute level) • Outbound and Inbound services for several energy suppliers, such as “Total” and "HSE24", collecting subscriptions to loyalty programs for companies such as “British Airways” and “Poste Italiane” • Organising and managing clients, thus developing problem solving, negotiation and managing time and priorities skills • Interviewing European Researchers on behalf of the European Commission through More3 Project (an European survey on High Education Institute level) • Outbound and Inbound services for several energy suppliers, such as “Total” and "HSE24", collecting subscriptions to loyalty programs for companies such as “British Airways” and “Poste Italiane” • Organising and managing clients, thus developing problem solving, negotiation and managing time and priorities skills

  • Microchirurgia Villa Massimo
    • Roma, Italia
    • Segretaria amm.va studio medico
      • Jun 2018 - Sep 2020

      Management of appointments of the medical staff. Reception of the patient and management of the waiting room. Management of correspondence and administrative documentation. Emission and registration of invoices. Use of computer media. Management of medical materials suppliers. Management of appointments of the medical staff. Reception of the patient and management of the waiting room. Management of correspondence and administrative documentation. Emission and registration of invoices. Use of computer media. Management of medical materials suppliers.

  • Mentor Capital Network
    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Program Associate
      • May 2015 - Oct 2015

      • Analysed and evaluated business plans of Social and Sustainable Developing Enterprises • Managed social media and web sites for the organisation • Organised and assisted in managing major events and meetings for the organisation within the framework of UN organs and bodies • Analysed and evaluated business plans of Social and Sustainable Developing Enterprises • Managed social media and web sites for the organisation • Organised and assisted in managing major events and meetings for the organisation within the framework of UN organs and bodies

  • Ministry of Justice - Human Rights Division
    • Rome Area, Italy
    • Intern
      • Jan 2012 - Jul 2012

      • Managed contacts with Economic Minister’s office to analyse cases of unjust detention • Studied specific cases of unjust detention • Translated decisions of the European Court of Human Rights • Managed contacts with Economic Minister’s office to analyse cases of unjust detention • Studied specific cases of unjust detention • Translated decisions of the European Court of Human Rights

Education

  • LUISS Guido Carli University
    Master's degree, International Law and Legal Studies
    2007 - 2014

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