Account Manager

• Aug 2022 - Present

HeadBox is the easy way to plan meetings and events with confidence. Our software products, namely headbox.com, Lead Feed and HeadBox Business allow customers to book, manage and deliver everything in one place - no long searches, no hidden costs, no stress. HeadBox is the easy way to plan meetings and events with confidence. Our software products, namely headbox.com, Lead Feed and HeadBox Business allow customers to book, manage and deliver everything in one place - no long searches, no hidden costs, no stress.

Events and Sales Manager

• Dec 2021 - Aug 2022

Marketing and coordinating event spaces on behalf of Luciano Building relationships and networking Developing good working relationships with event organizers at local companies (meetings, annual dinners, functions bookings) Overseeing the collective coordination of all event information and resources Managing reception team of 4 Account management Sales prospecting Business development Social media management and content creator for Luciano Relationships with influencers and VIPs Show less

Bookings and Events Manager - All Bar One- West End and Aberdeen

• Sep 2021 - Dec 2021

Sales and Events Manager, The Horniman at Hays, Nicholson's Pubs

• Jun 2019 - Sep 2021

Responding, converting and planning all event enquiriesPreparing and ensuring that all necessary event admin and documentation is to a high standard: contracts, invoices, function sheets, table plans, pre ordersManaging small bookings and reservations, from table allocations to special requestsEnsuring the day to day operations are kept to company standardsFirst point of contact between the venue and the guests, growing relationships with existing and new clientsLiasing with other departmentsAdministrative tasksAssisting the General Manager with diary managementVenue key holder Show less

Assistant Sales Manager, The Sir Christopher Hatton, Nicholson's Pubs

• Nov 2018 - Jun 2019

Rewarding, sociable and challenging positionHandling customer enquiries and point-of-contact for all event detailsSelling and coordinating the event spaceRecruiting, training and motivating the staffRegular stock-takes and ordering as necessaryHandling deliveriesOverseeing or liaising with different departmentsKeeping up to date with licensing legislation, liaising with the authorities and taking overall legal responsibility for the premisesEnforcing health and safety rulesAdhering to budgets, increasing profits and managing cashflowVenue key holder Show less

Venue Manager

• Sep 2017 - Nov 2018

Growing the bar and food operations through the implementation of approved operational plans, meeting or exceeding the key performance indicators Events coordinator Delivering exceptional levels of customer care and satisfaction Stock management Training and managing a team of 6 Maintaining and implementing the display of merchandise Venue keyholder Management of Social Media pages (Instagram and Facebook) Growing the bar and food operations through the implementation of approved operational plans, meeting or exceeding the key performance indicators Events coordinator Delivering exceptional levels of customer care and satisfaction Stock management Training and managing a team of 6 Maintaining and implementing the display of merchandise Venue keyholder Management of Social Media pages (Instagram and Facebook)

Junior Export Sales Manager

• Nov 2016 - Aug 2017

Creating and acquiring new dealers on international markets Uploading and creating digital content on website, social network profiles and newsletter campaigns Identifying new markets and opportunities to grow distribution Planning and organising the exhibitor stand in an international fair Managing new and existing accounts General administrative support tasks and any other ad hoc requirements Creating and acquiring new dealers on international markets Uploading and creating digital content on website, social network profiles and newsletter campaigns Identifying new markets and opportunities to grow distribution Planning and organising the exhibitor stand in an international fair Managing new and existing accounts General administrative support tasks and any other ad hoc requirements

Supervisor

• Nov 2015 - Jul 2016

Delivering exceptional customer service Till operations Awareness of store and personal KPIs Managing customer complaints Maintaining strong product knowledge Building a strong relationship with the regular customers (client book) Helping with visual merchandise Training new staff members Delivering exceptional customer service Till operations Awareness of store and personal KPIs Managing customer complaints Maintaining strong product knowledge Building a strong relationship with the regular customers (client book) Helping with visual merchandise Training new staff members

Customer Service and Front office Receptionist

• May 2015 - Sep 2015

Greeting visitor Managing the registration process Operating hotel switchboards Taking and transferring calls Reservations and payments Greeting visitor Managing the registration process Operating hotel switchboards Taking and transferring calls Reservations and payments

Au Pair

• Mar 2014 - Apr 2015

Intern Personal Assistant

• Jun 2008 - Sep 2008

Dealing with telephone and email enquiries Creating and maintaining filing systems Scheduling and attending meetings Filing documents and computer-based information Dealing with telephone and email enquiries Creating and maintaining filing systems Scheduling and attending meetings Filing documents and computer-based information