Experience

Affinity

• Portugal
• IT Services and IT Consulting
• 200 - 300 Employee

• IT Business Analyst | BNP Paribas

  • May 2021 - Present

  SCRUM activities: -Set up the Sprint planning and ceremonies -Sprint control on a daily basis and follow-up on the tasks BA Role: - Functional analysis and produce technical requirement specifications (API design) - Collect, analyze, prioritize all the requests for the API specification - Prepare communication on new functionalities and provide training to the Business - Regular follow-up of projects status for direct leaders and stakeholders - Plan and ensure the… Show more SCRUM activities: -Set up the Sprint planning and ceremonies -Sprint control on a daily basis and follow-up on the tasks BA Role: - Functional analysis and produce technical requirement specifications (API design) - Collect, analyze, prioritize all the requests for the API specification - Prepare communication on new functionalities and provide training to the Business - Regular follow-up of projects status for direct leaders and stakeholders - Plan and ensure the functional tests of the subjects - Conduct meetings with stakeholders to keep track of priorities and progress for all projects

• RPA Business Analyst | Advantage Solutions

  • Jan 2020 - Apr 2021

  SCRUM activities: -Set up the Sprints and control them on a daily basis: Create the Epics, Features, User Stories and Tasks. -Sprints control: Control the daily tasks and Daily Stand-ups. BA - Function Role: -Reaching out to the Business and finding what ideas can move forward for automation solutions. -Shadowing sessions and analyzing the business requirements -Continuous improvement on Client procedures -Building and delivering the daily basis Process… Show more SCRUM activities: -Set up the Sprints and control them on a daily basis: Create the Epics, Features, User Stories and Tasks. -Sprints control: Control the daily tasks and Daily Stand-ups. BA - Function Role: -Reaching out to the Business and finding what ideas can move forward for automation solutions. -Shadowing sessions and analyzing the business requirements -Continuous improvement on Client procedures -Building and delivering the daily basis Process Assessments for the RPA Developers to create the required Automation Solution. -Follow up with the process End2End, since the business request and automation until the solution is delivered to Full Life PROD 🡪Creating a bridge between all stakeholders -Following up with the process improvement and client’s change requests

• RPA Business Analyst | CGD

  • Jan 2019 - Jan 2020

  RPA BA | Caixa Geral Depósitos - Discovering and analyzing the business requirements - Function Role - Continuous improvement on client procedures - Building and delivering the Process Assessments for the RPA Team Developers to create the required Solution - Follow up with the process End2End, since the business request and automation until the Solution is delivered to Full Life production 🡪 Creating a bridge between all stakeholders - Following up with the process… Show more RPA BA | Caixa Geral Depósitos - Discovering and analyzing the business requirements - Function Role - Continuous improvement on client procedures - Building and delivering the Process Assessments for the RPA Team Developers to create the required Solution - Follow up with the process End2End, since the business request and automation until the Solution is delivered to Full Life production 🡪 Creating a bridge between all stakeholders - Following up with the process improvement and client’s change requests



Accenture Portugal

• Portugal
• IT Services and IT Consulting
• 700 & Above Employee

• HR Specialist | Digital Marketing sector

  • May 2018 - Dec 2018

  - Responsible for the BackOffice Recruitment processes within the 8 markets: German, Dutch, Swedish, Danish, French, Arabic, Turkish, Hebrew; - Following up with the recruitment processes status from End2End; - Reporting daily status and analysis; - Dashboard tracking and reporting involving Onboarding dates, goal achievement and SLAs; - POC between external Agencies and internal Recruitment Team.

• Team Leader | Prevention and Fraud Protection | Customer Service and Care sector

  • Nov 2017 - Apr 2018

  - Team recruitment and selection for Portuguese, Spanish and French market; - Team training and management; - Business Analysis; - Analysis and development of new opportunities for the business; - Data review - Audits; - Ensuring the Team meet the operational daily goals and established SLAs; - Dashboard tracking and reporting involving performance metrics - KPIs and SLA.

• Team Leader | Fraud and Abnormalities | Energy sector | Spanish market

  • Feb 2016 - Nov 2017

  - Team training and management; - Data review - Audits; - Business analysis; - Analysis and development of new opportunities for the business - Process optimization; - Process Assessment building End2End for the Team; - Process Assessment building End2End for the RPA Team to Robot development; - Follow up and reporting the RPA Testing Phase; - Ensuring the Team meet the operational daily goals and established SLAs; - Dashboard tracking and reporting involving performance… Show more - Team training and management; - Data review - Audits; - Business analysis; - Analysis and development of new opportunities for the business - Process optimization; - Process Assessment building End2End for the Team; - Process Assessment building End2End for the RPA Team to Robot development; - Follow up and reporting the RPA Testing Phase; - Ensuring the Team meet the operational daily goals and established SLAs; - Dashboard tracking and reporting involving performance metrics - KPIs and SLA.

• Team Leader | Quality Control | Energy sector

  • Apr 2013 - Jan 2016

  - Team recruitment and selection; - Team training and management; - Data review - Audits; - Management and communication with the client; - Accounting; - Business analysis; - Process Assessment building End2End for the Team; - Process Assessment building End2End for the RPA Team to Robot development; - Follow up with the RPA Testing Phase; - Ensuring the Team meet the operational daily goals and established SLAs; - Dashboard tracking and reporting involving… Show more - Team recruitment and selection; - Team training and management; - Data review - Audits; - Management and communication with the client; - Accounting; - Business analysis; - Process Assessment building End2End for the Team; - Process Assessment building End2End for the RPA Team to Robot development; - Follow up with the RPA Testing Phase; - Ensuring the Team meet the operational daily goals and established SLAs; - Dashboard tracking and reporting involving performance metrics - KPIs and SLA.

• Quality Control Agent | Energy sector | Portuguese market

  • Jan 2013 - Mar 2013

  - Content review and insert data - Contracting customers for the free market - Phone Audits



APEFi Associação

• Investment Management
• 1 - 100 Employee

• Internship Trainee

  • 2011 - 2012

  - APEFI: Associação para o Posicionamento Estratégico e Financeiro - non-profit organization - Contact with the clients and associates - Scheduling and assisting the meetings - Insert data - Communication and disclosure and event organization - Social networks management - APEFI: Associação para o Posicionamento Estratégico e Financeiro - non-profit organization - Contact with the clients and associates - Scheduling and assisting the meetings - Insert data - Communication and disclosure and event organization - Social networks management