Support Worker

• Jan 2022 - Present

Editorial Intern

• Jun 2021 - Aug 2021

-Collaborated with managing editor to assist with story development and research. -Performed fact-checking to maintain high standard of journalistic integrity. -Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content. -Created and edited 2-3 articles weekly that reached 150,000 + viewers per month and garnered 100s of likes on social media platforms. -Pitched unique article ideas for publication. -Authored the weekly column titled "Things to Do This Weekend in NJ".

Ecommerce Assistant

• Mar 2016 - Aug 2019

-Managed the product catalog, wrote engaging product descriptions for merchandise, and provided input as necessary on projects related to the online shop. -Corresponded with customers to address questions and demonstrated quality customer service skills to maintain a 100% positive feedback score. -Optimized an effective merchandise inventory system via Google Sheets to monitor product stock or packing supplies and quickly trace items needing restocking. -Packaged items scheduled for shipment, tracked orders, notified customers of shipment status or potential delays, building brand trust and enhancing customer experience.