Experience

A-Mrazek Moving Systems

• United States
• Truck Transportation
• 1 - 100 Employee

• Move Coordinator

  • 2019 - Present

  ▪ Responsible for obtaining, documenting and communicating key information for household goods and automotive relocation for domestic shipments to customers, UniGroup agents and third party providers. ▪ Coordinate services and register orders based on specific tariffs and contracts. ▪ Track shipments and maintain open communication wtih customers, agents and van operators to ensure we exceed customer expectations. ▪ Responsible for obtaining, documenting and communicating key information for household goods and automotive relocation for domestic shipments to customers, UniGroup agents and third party providers. ▪ Coordinate services and register orders based on specific tariffs and contracts. ▪ Track shipments and maintain open communication wtih customers, agents and van operators to ensure we exceed customer expectations.



UniGroup

• United States
• Transportation/Trucking/Railroad
• 700 & Above Employee

• Supervisor, National Account & Residential Move Coordination

  • 2018 - 2019

  ▪ Lead day to day operations for move coordination team of over 40 associates for Allegiant Move Management’s Residential and National Account business.▪ Managed escalated orders by working with operations and service providers to develop solutions to ensure a positive customer experience.▪ Participated in interdepartmental meetings and initiatives; working closely with Operations, Logistics, Revenue Accounting, Consumer Regulations and Marketing.▪ Responsible for interviewing, making hiring recommendations for the team based on volume, and coordinated training for new employees.▪ Reported adverse trends in quality, provided corrective action plans and strategic direction based on findings to the management team and service provider representatives. Show less

• Move Coordinator & Trainer

  • 2015 - 2018

  ▪ Lead effort to standardize best practices by developing a training manual used for on-boarding full-time and seasonal associates.▪ Responsible for obtaining, documenting and communicating key information for household goods and automotive relocation for domestic shipments to clients of UniGroup or its operating companies.▪ Coordinated, based on customer specific contracts, all services and logistics necessary for a successful relocation while maintaining open communication with clients, customers, transportation service providers, agents, and third party service providers.▪ Educated customers on client’s policies for the safe and effective transportation of personal household goods. Counsels customer, spouse, and family members on the organizational details of a move. Show less



Centene Corporation

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Director, Pharmacy Operations

  • 2013 - 2014

  ▪ Provided strategic direction and leadership for health plans and specialty company business units in developing innovative initiatives to improve overall member health outcomes and meeting financial goals.▪ Lead strategic and operational projects to ensure objectives were managed, tracked and executed.▪ Lead efforts to prepare for and participated in CMS readiness and URAC and NCQA accreditation audits.▪ Managed approval and timely submission of contractual, state and federal regulatory required deliverables.▪ Managed relationships with key vendors including the pharmacy benefit manager, preferred specialty pharmacy companies, pharmaceutical manufacturers and data management vendors. Show less

• Manager, Pharmacy Operations

  • 2012 - 2013

  ▪ Developed and facilitated implementation of best practice business processes that were scalable and aimed at increasing effectiveness and efficiency while ensuring compliance with NCQA, state and federal guidelines and requirements.▪ Coordinated and lead interdepartmental meetings and prepared written communications and detailed project plans to level-set and ensure all stakeholders were working to the same goal without duplication of effort.▪ Developed and implemented activities to support internal and external auditing of the Corporate Pharmacy Department, 17 Medicaid, 7 Medicare and 11 Health Insurance Marketplace health plans and 1 specialty company. Show less

• Project Manager, Pharmacy Operations

  • 2006 - 2012

  ▪ Managed the full project life cycle including requirements gathering, scope limitations, creations of project plans, obtaining and managing resources and facilitating project execution, deployment and closure.▪ Maintained the project charter and detailed project documentation including meeting minutes, action items, issues lists and risk management plans. Effectively communicated project status, risks and mitigation plans to all stakeholders.▪ Conducted and managed delegated on-site and remote, desktop vendor oversight audits and corrective action plans; presenting status updates and outcomes to internal and external senior management.▪ Utilized various healthcare management systems including CCMS, TruCare, ImpactPro and Amisys as well as data warehouse and mining systems for reporting purposes such as Discoverer and Business Objects. Show less

• Administrative Assistant, Medical Management/Medical Affairs

  • 2005 - 2006

  ▪ Developed and launched the Medical Management intranet site to deliver tools, information and applications to facilitate greater workforce productivity and communication via a collaborative forum.▪ Coordinated with various staff to provide operational support to the department; served as a liaison between departments in the resolution of day-to-day administrative and operational issues.▪ Composed and edited correspondence and memoranda via dictation or live verbal direction. Prepared, transcribed, composed and edited meeting agendas and minutes for a number of inter-departmental meetings.▪ Utilized Microsoft applications including Project, Publisher, Word, Access, Excel, Outlook and PowerPoint. Show less