Experience

Custom Clean Atlantic

• Canada
• Facilities Services
• 1 - 100 Employee

• Business Development Specialist

  • Apr 2022 - Present

  Driving business growth Driving business growth



Cloud5 Communications

• United States
• Technology, Information and Internet
• 300 - 400 Employee

• Membership Manager

  • Jun 2021 - May 2022

  -Delight our Premium Card Members with unforgettable and unexpected experiences -Refine understanding by asking personalized fact-finding questions -Research, plan, and execute customized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements -De-escalate a Card Member’s stress, when unforeseen travel situations arise -Put the Card Member’s experience at the forefront of everything you do, reinforcing the WOW and winning their loyalty Show less



GetResponse

• Poland
• Software Development
• 300 - 400 Employee

• Customer Service Representative

  • May 2018 - Jun 2020

  Duties Included: • Respond to inquiries and educate Customers on Email marketing Platform via chat and email. This requires multitasking as you can handle 3 chats at once. • Troubleshoot problems for Customers • Coordinate solutions with IT and management • Help customers build successful businesses and Email marketing plan • Work together as a small team Work remotely with zero supervision Duties Included: • Respond to inquiries and educate Customers on Email marketing Platform via chat and email. This requires multitasking as you can handle 3 chats at once. • Troubleshoot problems for Customers • Coordinate solutions with IT and management • Help customers build successful businesses and Email marketing plan • Work together as a small team Work remotely with zero supervision



Admiral Group Plc

• United Kingdom
• Financial Services
• 700 & Above Employee

• Sales Agent

  • Oct 2013 - Mar 2017

  Duties Included: -Inbound phone calls to set up Car and Home Insurance based on heavy FCA requirements in the UK -Call Coaching to help agents better craft their skills for sales -Part of a smaller elite sales group -Meet Sale Targets -Strong communication and Customer Service Skills Duties Included: -Inbound phone calls to set up Car and Home Insurance based on heavy FCA requirements in the UK -Call Coaching to help agents better craft their skills for sales -Part of a smaller elite sales group -Meet Sale Targets -Strong communication and Customer Service Skills



Blue Ocean Contact Centers

• Canada
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Customer Service Representative

  • Sep 2010 - Sep 2013

  Duties included: -Inbound and outbound phones calls regarding high end Logistics orders. -Checking entitlement with customers regarding eligibility or parts -Creating, dispatching and updating orders within a specific time frame. -Creating Sales Orders for Hardware Warranty New and upgrades (Value sometimes in the millions) Answering various types of emails from customers and internal employees. **won incentive on an almost monthly basis for most work/attendance combination** Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Apr 2006 - Jun 2010

  Duties Included: -Process returned equipment refunds (up to 100 daily) -Worked escalated cases on a small team involving issues with refunds -Meet customer requirements through first contact resolution (bill payments, explanation of charges, add/remove features, troubleshoot, answer miscellaneous questions) -Confirm customer understanding of the solution and provide additional customer education as needed -Prepare complete and accurate work and update customer file -Contribute ideas on ways to resolve problems to better serve the customer -Participate in activities designed to improve customer satisfaction and business performance -Offer solutions to issues that are often non-standard/non-routine Show less



Sodexo

• France
• Facilities Services
• 700 & Above Employee

• Supervisor/Cook/Waitress

  • Aug 1997 - Apr 2006

  Duties included: -Ordering all supplies for the unit -Responsible for keeping the morale up at the same time making sure 8-10 employees are working -Preparing weekly menus with nutrient information -Feeding 250+ students three times daily -Making sure all food is kept at HACCP levels -Waited Formal Meals for 300+ people -Catered outside events both in preparation of food and waiting -Performed waiting duties at large formal parties for clients such as the Presidents of Universities/Professors etc. -Headed the Health and Safety board Show less