Experience

Alderney Shipping Co. Ltd / Channel Seaways

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Senior National Freight/Customs Agent

  • Jan 2021 - Present

  Guernsey, Guernsey



Guernsey Employment Trust

• Employment Support Officer

  • Apr 2016 - Jan 2020

  Guernsey As an Employment Support Officer I support people with a wide range of disabilities to establish and maintain paid employment. As part of my role I work with candidates to complete vocational profiles and CV's and design and implement new methods to train job seekers to either learn new skills or enhance existing skills as well as to develop their confidence back in a working environment depending on their disability. A key part of my role involved working closely with some of the island’s… Show more As an Employment Support Officer I support people with a wide range of disabilities to establish and maintain paid employment. As part of my role I work with candidates to complete vocational profiles and CV's and design and implement new methods to train job seekers to either learn new skills or enhance existing skills as well as to develop their confidence back in a working environment depending on their disability. A key part of my role involved working closely with some of the island’s leading employers, across a range of sectors, to raise awareness of the service GET has to offer potential employers, I also arrange appropriate work experience placements for my candidates so that they can gain experience and so it will enable me to assess them in a working environment and to identify and meet their recruitment needs. I managed a wide and varying caseload of male and female candidates of all ages and disabilities. A vital part of my role is to help employers focus on the ABILITY rather than the DISABILITY of the untapped pool of skilled candidates currently using GET to help them find meaningful employment in various sectors. Show less



Placing People 1st

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Recruitment Consultant

  • May 2015 - Apr 2016

  Guernsey Responsible for attracting candidates and matching them to temporary or permanent positions with client companies. Working with client companies, building relationships in order to gain a better understanding of their recruitment needs and requirements. Attracting candidates by drafting advertising copy for use in a wide range of media such as the Placing People 1st website, Facebook etc as well as by networking, headhunting and through referrals. Screening candidates, interviewing them,… Show more Responsible for attracting candidates and matching them to temporary or permanent positions with client companies. Working with client companies, building relationships in order to gain a better understanding of their recruitment needs and requirements. Attracting candidates by drafting advertising copy for use in a wide range of media such as the Placing People 1st website, Facebook etc as well as by networking, headhunting and through referrals. Screening candidates, interviewing them, doing background checks and finally matching them to their clients. Advising both clients and candidates on salary levels, training requirements and career opportunities. I am here to provide a vital link between clients and candidates making a difference to peoples daily lives. Show less



Guernsey Press

• Media Production
• 1 - 100 Employee

• Telephone Sales Manager

  • Aug 2007 - May 2015

  Guernsey, United Kingdom My main responsibility was to generate and maximise advertising revenue from my sales team of 6 members by maintaining and increasing business from existing and lapsed clients and through the development of new clients. My team consisted of 2 telesales members and 4 proactive sales staff. I would help establish and maintain a high standard of customer relations, service and goodwill at all times when in contact with clients and team members. It was important for me to work effectively with my… Show more My main responsibility was to generate and maximise advertising revenue from my sales team of 6 members by maintaining and increasing business from existing and lapsed clients and through the development of new clients. My team consisted of 2 telesales members and 4 proactive sales staff. I would help establish and maintain a high standard of customer relations, service and goodwill at all times when in contact with clients and team members. It was important for me to work effectively with my team and encourage and support them in anyway possible. I was responsible for keeping my teams product knowledge up to date with new and existing platforms we sold. I would set monthly targets and then review these at the end of each month/quarter and implement KPIs and Standards of performance along with appraisals. I would attend sales meetings and presentations along with HR dinners to gain feedback on latest developments and feedback on how things could be improved or to share successes. I was a "Super User"​ on the CRM computer programme and had been responsible for some of the pan island training of the sales teams to improve their knowledge on in house procedures and computer systems. i was responsible for maintaining the www.guernseypress.com jobs page and assisting featured recruiters with any queries or problems they may encounter. I was also responsible for the maintenance of the "buy it, sell it" site www.bisi.gg and looked after queries and advertising for private and trade advertisers selling banners and buttons on the site. Along with selling a whole range of platforms that the Guernsey press had to offer in paper and online (some pan island campaigns) i was also responsible for selling the Careers and Business/Finance Supplements. Another responsibility was to generate recruitment advertising revenue. I had a good working relationship across Guernsey and Jersey staff. I was also responsible for arranging Sports & Social events for the staff to attend. Show less



Coq Du Nord Public House

• Barmaid (casual - part time)

  • Jan 2007 - Dec 2010

  Guernsey Be polite, courteous and make the customers in the bar feel welcome, at ease, and relaxed and make the environment a pleasant place that they would want to return to. Collect money for drinks served or take payment by card using the credit card machine. Check identification of customers to verify age requirements for purchase of alcohol. Clean glasses, utensils, and bar equipment. Take bets for horses over the counter and phone through to local bookies to place bets. Balance… Show more Be polite, courteous and make the customers in the bar feel welcome, at ease, and relaxed and make the environment a pleasant place that they would want to return to. Collect money for drinks served or take payment by card using the credit card machine. Check identification of customers to verify age requirements for purchase of alcohol. Clean glasses, utensils, and bar equipment. Take bets for horses over the counter and phone through to local bookies to place bets. Balance cash receipts. Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated customers. Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. Serve wine, and bottled or draft beer along with spirits and soft drinks. Take beverage orders from serving staff or directly from customers. Clean bars, work areas, and tables. Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. Supervise the work of bar staff and other bartenders. Serve snacks or food items to customers seated at the bar. Ask customers who become loud and obnoxious to leave, or physically remove them. Arrange bottles and glasses to make attractive displays. Show less



Sarnia Car Hire

• Car Hire Representative

  • Apr 2005 - Aug 2007

  Guernsey My role as a Car Hire Representative included working at the Airport and also down at the Harbour as well as office based administration work. I would meet and greet clients who were visiting the Island on holiday wishing to hire a car for the duration. I also delivered cars to hotels around the Island which gave me contact with many people working within the Hotels & Hosiptality industry. Workng within the office i did general office administration such as answering the telephone and taking… Show more My role as a Car Hire Representative included working at the Airport and also down at the Harbour as well as office based administration work. I would meet and greet clients who were visiting the Island on holiday wishing to hire a car for the duration. I also delivered cars to hotels around the Island which gave me contact with many people working within the Hotels & Hosiptality industry. Workng within the office i did general office administration such as answering the telephone and taking booking over the telephone, answering emails, filing, copying, scanning, dealing with the general public and processing credit card and cash payments. There were standard proceedures to follow along with forms to be filled in accurately and completed and signed. Show less



Mariners Inn Public House

• Barmaid (casual - part time)

  • Jan 2005 - Dec 2006

  Guernsey Be polite, courteous and make the custmers in the bar feel welcome at ease, and relaxed, and make the environment a pleasant place that they would want to return to. Collect money for drinks served or take payment by card using the credit card machine. Check identification of customers to verify age requirements for purchase of alcohol. Clean glasses, utensils, and bar equipment. Take bets for horses over the counter and phone through to local bookies to place bets. Balance… Show more Be polite, courteous and make the custmers in the bar feel welcome at ease, and relaxed, and make the environment a pleasant place that they would want to return to. Collect money for drinks served or take payment by card using the credit card machine. Check identification of customers to verify age requirements for purchase of alcohol. Clean glasses, utensils, and bar equipment. Take bets for horses over the counter and phone through to local bookies to place bets. Balance cash receipts. Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated customers. Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. Serve wine, and bottled or draft beer along with spirits and soft drinks. Take beverage orders from serving staff or directly from customers. Clean bars, work areas, and tables. Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. Supervise the work of bar staff and other bartenders. Serve snacks or food items to customers seated at the bar. Ask customers who become loud and obnoxious to leave, or physically remove them. Arrange bottles and glasses to make attractive displays. Show less



La Villette Kennels

• Cattery Assistant

  • Sep 2002 - Mar 2005

  Guernsey Prepare and provide food and water for the cats in the cattery as instructed by a member of staff Clean, disinfect and maintain high standards of hygiene and cleanliness of cat pods in the cattery and general work areas Attend to the exercise, socialising and grooming needs of the cats Follow all health and safety rules and procedures and ensure that all accidents or incidents are reported immediately to the Manager/Deputy Work with other staff members and other volunteers and… Show more Prepare and provide food and water for the cats in the cattery as instructed by a member of staff Clean, disinfect and maintain high standards of hygiene and cleanliness of cat pods in the cattery and general work areas Attend to the exercise, socialising and grooming needs of the cats Follow all health and safety rules and procedures and ensure that all accidents or incidents are reported immediately to the Manager/Deputy Work with other staff members and other volunteers and trainees Assist with the handling of cats for the purpose of examination and treatment Assist with the up keep of animal records Deal with owners booking animals into the kennels filling out relevant paperwork and taking cash and card payments. Show less



London House Public House

• Barmaid (casual - part time)

  • Jan 2003 - Dec 2004

  Guernsey Be polite, courteous and make the customers in the bar feel welcome at ease and relaxed and make the environment a pleasant place that they would want to return to. Collect money for drinks served or take payment by card using the credit card machine. Check identification of customers to verify age requirements for purchase of alcohol. Clean glasses, utensils, and bar equipment. Take bets for horses over the counter and phone through to local bookies to place bets. Balance… Show more Be polite, courteous and make the customers in the bar feel welcome at ease and relaxed and make the environment a pleasant place that they would want to return to. Collect money for drinks served or take payment by card using the credit card machine. Check identification of customers to verify age requirements for purchase of alcohol. Clean glasses, utensils, and bar equipment. Take bets for horses over the counter and phone through to local bookies to place bets. Balance cash receipts. Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated customers. Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws. Serve wine, and bottled or draft beer along with spirits and soft drinks. Take beverage orders from serving staff or directly from customers. Clean bars, work areas, and tables. Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks. Supervise the work of bar staff and other bartenders. Serve snacks or food items to customers seated at the bar. Ask customers who become loud and obnoxious to leave, or physically remove them. Arrange bottles and glasses to make attractive displays. Show less



Condor Ferries

• Guernsey
• Travel Arrangements
• 200 - 300 Employee

• Passenger Service Agent

  • Jun 2000 - Aug 2002

  Guernsey My main responsibilities as a Passenger Services Agent were ....................... Assisting with the checking-in, marshalling and loading and unloading, collection of passengers, vehicles and freight/goods to and from all company vessels. Assist in the preparation and completion of all paperwork and administrative procedures relating to all vehicle, passenger, freight and vessel movements. Provide a reservations service, via telephone and face to face, supporting our… Show more My main responsibilities as a Passenger Services Agent were ....................... Assisting with the checking-in, marshalling and loading and unloading, collection of passengers, vehicles and freight/goods to and from all company vessels. Assist in the preparation and completion of all paperwork and administrative procedures relating to all vehicle, passenger, freight and vessel movements. Provide a reservations service, via telephone and face to face, supporting our central reservations office. Key Skills & Personal Profile •Excellent communication skills - both verbal and written •Articulate & confident telephone manner •Accurate keyboard/computer skills •Excellent customer Service •Manual handling essential Reporting to the local Passenger Services Management Team, I was expected to work shifts which may include evening, weekends and bank holidays. Show less



NatWest

• Banking
• 700 & Above Employee

• Banking Operations Administrator

  • Jul 1996 - May 2000

  Guernsey I undertook general office administration such as filing, answering the telephone, sending out statements, processing cheques through the cheque processing machines. I also did some messenger duties such as post, delivery of documents to other branches. I dealt with customers over the telephone and did BACS payments also.