Sara Jones
Account Representative Contributions at UNITE HERE HEALTH- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Graduation Certificate in Finance
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Experience
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UNITE HERE HEALTH
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United States
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Hospitals and Health Care
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100 - 200 Employee
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Account Representative Contributions
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Feb 2019 - Present
Verifies employer payments in US Bank to ensure all payments are processed Monitors employer reports and refers late employers to the Legal Department Monitors outstanding balances and notifies employers of monthly discrepancies Ensures eligibility is updated timely to prevent problems with participants/dependents coverage seeking care Partners with vendors to update urgent eligibility requests Escalates recurring issues that delay eligibility to management Applies credits and debits accurately in system Maintains and monitors employee elections and related co-premiums Show less
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ESPO Engineering Staffing
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Aurora, IL
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Customer Service Representative
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May 2017 - May 2018
• Contractor - CENTA Corporation. Promptly address and respond to phone calls, emails, faxes, and any other form of communication. Communicate directly and indirectly with both internal and external staff members and customers, facilitating a seamless process flow from quotation to order to shipment processing. Responsible for answering general questions, providing general product information, generating basic quotations, and processing customer orders. The CSR will handle more involved quotations and sales orders with the direction and guidance of the SAE or their immediate supervisor. Responsible for entering customer information into the Contact Relationship Management (CRM) database. Manage inquiries, requests for quotations, orders, and questions from customers. working across Company departments to support and facilitate purchasing, work orders, production, and warehousing. Show less
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DeVry University
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United States
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Higher Education
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700 & Above Employee
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Student Services Representative II
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May 2010 - Jul 2016
Provided academic advice to Chamberlain College of Nursing students including course planning, enrollment outreach, registrations, and problem resolution. Qualified prospective students by contacting leads during outbound call campaigns. Transition incoming calls to appropriate departments ensuring all customer service issues are resolved in a timely fashion. Promptly and methodically responded to customer inquiries to identify and resolve issues with initiative and good judgment. Document all activity and outcomes in Salesforce.com Show less
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Lucent Technologies
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United States
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Telecommunications
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200 - 300 Employee
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Telecommunications Technician
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Aug 2008 - Mar 2009
Installed switches, transmission equipment, power equipment, wireless equipment and network equipment in central offices and customer locations. Mount/remove equipment, run and connect wires and perform basic tests Ability to read technical drawings and blueprints Interfaced with customers to determine their needs Installed switches, transmission equipment, power equipment, wireless equipment and network equipment in central offices and customer locations. Mount/remove equipment, run and connect wires and perform basic tests Ability to read technical drawings and blueprints Interfaced with customers to determine their needs
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Hartford Insurance Group
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Aurora, IL
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Claims Assistant
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Apr 2007 - Jul 2008
Demonstrated outstanding customer service to internal and external customers. Efficiently handled daily high call volume. Prepared insurance claims for review by claim handlers. Effectively worked independently and with other claim technicians Open/screen/prioritize mail, responding independently to requests when possible Managed confidential/proprietary information appropriately and promptly. Provided a wide variety of administrative support services to the organization in a prompt, accurate, thorough and confidential manner Show less
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360 Services International
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IT Services and IT Consulting
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1 - 100 Employee
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Warranty Claims Specialist
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Apr 2004 - Apr 2006
Efficiently processed vendor invoices and maintained an internal accounting system Functioned as vendor point of contact for the company on a regular basis Extensive familiarity in SAP and MS Office applications including Excel, Word, and PowerPoint Collaborated with team members to facilitate the completion of daily quotas.Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives Efficiently processed vendor invoices and maintained an internal accounting system Functioned as vendor point of contact for the company on a regular basis Extensive familiarity in SAP and MS Office applications including Excel, Word, and PowerPoint Collaborated with team members to facilitate the completion of daily quotas.Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives
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Lucent Technologies
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United States
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Telecommunications
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200 - 300 Employee
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Engineering Associate
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Oct 1998 - Jul 2003
2000-2003 Engineering Associate: • Developed and prepared detailed engineering specifications for telephone Central Office switching and transmission facilities. • Reviewed customer order to assess telephony facilities and equipment requirements. • Prepared floor plans, telephony equipment layouts, ordered equipment, prepared all job-related paperwork and monitored installation activities 1998-2000 Communications Service Installer: • Installed switches, transmission equipment, power equipment, wireless equipment and network equipment in central offices and customer locations. • Mount/remove equipment, run and connect wires and perform basic tests • Interfaced with customers to determine their needs 1997-1998 Account Representative: • Answered an average of 90 calls daily for business systems call center • Earned achievement award for surpassing call center requirements • Advised customers concerning the purchase, lease, repair and post warranty charges on their business communication system accounts. Show less
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Education
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2010 - 2013
Keller Graduate School of Management of DeVry University
Graduate Certificate, Accounting and Finance -
University of Illinois
Bachelor of Arts (B.A.), Business Administration and Management, General
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