Experience

Scottsbluff Public Schools
• United States
• Primary and Secondary Education
• 1 - 100 Employee
• Paraeducator

  • Dec 2020 - Present


SWBC

• United States
• Financial Services
• 700 & Above Employee

• Loss Draft Check Processor

  • Oct 2018 - Dec 2020

  • Transferred written information into databases to maintain consistent, accurate client records and project details. • Maintained quality levels above prescribed minimums to support team productivity and efficiency. • Answered incoming phone calls and directed callers to appropriate departments and personnel. • Identified and corrected data entry errors to prevent duplication across systems. • Verified and updated account information in company computer system • Familiar with… Show more • Transferred written information into databases to maintain consistent, accurate client records and project details. • Maintained quality levels above prescribed minimums to support team productivity and efficiency. • Answered incoming phone calls and directed callers to appropriate departments and personnel. • Identified and corrected data entry errors to prevent duplication across systems. • Verified and updated account information in company computer system • Familiar with investors such as Fannie Mae, Freddie Mac, FHA, USDA, VA and Reverse Mortgage guidelines •skills include Microsoft Office, Microsoft Excel, Microsoft Word • Process Insurance Loss checks based off client records and verified information. Verify escrow in accounts based off client records.

• Customer Service Representative/ Escalations Representative

  • Jul 2017 - Oct 2018

  Scottsbluff, Nebraska, United States • Responsible for taking escalation calls from customer service representatives, one call resolution • Maintain follow up calls for request supervisor call back • Maintain documentation and notation of all customer accounts • Document review for claim documents and payments • Inspection ordering • Processing payment request for insurance claim funds • Familiar with investors such as Fannie Mae, Freddie Mac, FHA, USDA, VA and Reverse Mortgage guidelines • Review mortgage… Show more • Responsible for taking escalation calls from customer service representatives, one call resolution • Maintain follow up calls for request supervisor call back • Maintain documentation and notation of all customer accounts • Document review for claim documents and payments • Inspection ordering • Processing payment request for insurance claim funds • Familiar with investors such as Fannie Mae, Freddie Mac, FHA, USDA, VA and Reverse Mortgage guidelines • Review mortgage documentation and investor processing for insurance claims



Western Nebraska Veterans Home

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Certified Nursing Assistant

  • Dec 2015 - Mar 2018

  • Caregiver, charting, organization, Stocking. • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate. • Monitored and replenished medical supply inventory, facilitating optimal availability for patient care. • Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing. • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and… Show more • Caregiver, charting, organization, Stocking. • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate. • Monitored and replenished medical supply inventory, facilitating optimal availability for patient care. • Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing. • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures. Show less



Smith, Snyder, Petitt, Hofmeister & Snyder

• United States
• Legal Services

• Legal Assistant

  • Jan 2015 - Oct 2015

  Scotts Bluff County, Nebraska, United States • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. • Maintained master calendar for client appointments and court appearances. • Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs. • Managed communication with courts regarding status of petitions and granted orders. • Provided administrative support services for senior partners and firm associates for various types of… Show more • Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials. • Maintained master calendar for client appointments and court appearances. • Prepared thorough, accurate and well-edited documents for cases, client communication and internal needs. • Managed communication with courts regarding status of petitions and granted orders. • Provided administrative support services for senior partners and firm associates for various types of litigation. • Managed consents to change attorney for high-volume transfers. • Researched and developed jury presentations and exhibits. Show less



SCOTTS BLUFF COUNTY

• United States
• 1 - 100 Employee

• Court record clerk

  • Oct 2014 - Jan 2015

  Gering, Nebraska, United States • Input data based off of police reports and county attorney reports • File criminal charges • Schedule court dates • Receive payments for probation or court fees/fines • Fill in court reporter