Sales Operations Analyst

• Jan 2022 - Present

Led the implementation of a new CRM system and revenue analytics platform, developed KPIs reporting and collaborated with sales leaders to improve processes. Creates dashboards, reports and automations to analyze and display metrics for Senior Management. As the in-house tech expert, I manage and maintain multiple systems, provide sales training and support multiple teams and divisions.

Office Administrator & Recruitment Coordinator

• May 2019 - Jan 2022

Supported sales and recruitment team in coordinating and scheduling interviews between candidates and clients and ensure proper payment for all employed contractors. Responsible for communications with all third-party providers and vendors for any office needs. Assists Human Resources with vacation day tracking and onboarding of new employees. Organized company events for internal and external engagements onsite and offsite. Responsible for various ad-hoc administrative duties including generating monthly contractor invoices, contracts and filing maintenance reporting to Head of Finance Show less

Server

• Jan 2016 - Sep 2021

Communicating with fellow servers, support staff and back of house staff to ensure customer satisfaction and for an efficient service while still working independently on assigned section. Attending to multiple customers simultaneously for faster turnovers with regular check-ins for quality service assurance. Adapting to changing menu options, ingredients and allergy alerts and notifying guest when required. Communicating with fellow servers, support staff and back of house staff to ensure customer satisfaction and for an efficient service while still working independently on assigned section. Attending to multiple customers simultaneously for faster turnovers with regular check-ins for quality service assurance. Adapting to changing menu options, ingredients and allergy alerts and notifying guest when required.

Orientation Coordinator

• Mar 2017 - Dec 2017

Prepared and planned a week of events for 900 participants with a budget of $100,000 in a 6 month time period. Hired and managed 9 student executive team members and 140 student leaders alongside a co-coordinator. Obtained external sponsorship for both monetary, product and food towards budget and events. Executed large scale events in collaboration with large organizations such as the Royal Ontario Museum and City of Toronto.

Commuter Don

• May 2016 - May 2017

Organized monthly active programs for commuter students with drop in attendance. Led a small team of student commuter ambassadors and trained on event planning and program building. Planned weekly office hours for community and student engagement with consistent student attendance. Trained in Risk Management for events and Suicide Awareness for Everyone (SAFE) Talk.

Asisstant Peer Mentor - First Year Learning Community

• Sep 2015 - Apr 2016

Led biweekly meetings with 20 first year students alongside a co-mentor to support transition to university life with academics and extracurriculars. Created presentations and organized group activities for student engagement.

Hostess

• Oct 2014 - Jan 2016

As shift lead, assigned small tasks and roles for other hosts. Organized and planned seating accordingly to accommodate reservations and walk-in guests. Communicated with guests as well as coordinating with fellow hosts, servers, and management for a smooth service. As shift lead, assigned small tasks and roles for other hosts. Organized and planned seating accordingly to accommodate reservations and walk-in guests. Communicated with guests as well as coordinating with fellow hosts, servers, and management for a smooth service.

Hostess

• 2009 - 2014