Experience

Iron Galaxy Studios

• United States
• Computer Games
• 200 - 300 Employee

• Employee Success Coordinator

  • Jul 2022 - Present



Randstad Digital Americas

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Account Manager

  • Mar 2022 - Jul 2022

• Business Development Specialist

  • Oct 2021 - Mar 2022

  Randstad Technologies is a $1.2 Billion IT Solutions company specializing in 4 key areas: 1. Recruitment- contract, contract to hire, and permanent staffing 2. Consulting- IT assessments and project management (PMO), Architecture, Agile transformations 3. Projects- Deployments, Networking, Application & Mobile Development and Embedded Engineering 4. Managed Services- HelpDesk, Data Center and Networks Randstad’s Healthcare Focus: EMR focus -Epic, Cerner, Allscripts… Show more Randstad Technologies is a $1.2 Billion IT Solutions company specializing in 4 key areas: 1. Recruitment- contract, contract to hire, and permanent staffing 2. Consulting- IT assessments and project management (PMO), Architecture, Agile transformations 3. Projects- Deployments, Networking, Application & Mobile Development and Embedded Engineering 4. Managed Services- HelpDesk, Data Center and Networks Randstad’s Healthcare Focus: EMR focus -Epic, Cerner, Allscripts, MEDITECH, & more • Implementation design, building and validation. • Workflow design, building, reporting and analysis • Interface, integration, testers and application support. • Go-live and post launch support, including all levels of training. • Upgrades, optimization, integration and remediation support



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Genius Administrator

  • Jan 2021 - Oct 2021

  -Monitored 100-150 repairs per week by overseeing 10-15 technicians and ensuring timely completion of repairs in order to deliver exceptional customer service -Served as liaison between the Repair Team, store leaders, and customers, and prioritized across 30+ customer calls per day, supply needs, and software support; effective coordination and prioritization resulted in the team reaching our goal of completing 5-10 phone repairs per hour

• Tech Specialist

  • Apr 2019 - Jan 2021

  -Production of new product release day store design, project designed to -Revamped customer check-in system, resulting in 20% shorter wait times for customers and higher customer satisfaction due to more accurate wait times -Resolved ~12 customer issues per hour and achieved 92% satisfaction from customer surveys by running diagnostics, problem solving, and demonstrating effective and positive communication -Ranked #3 out of a 70-person team for number of Apple Business Account… Show more -Production of new product release day store design, project designed to -Revamped customer check-in system, resulting in 20% shorter wait times for customers and higher customer satisfaction due to more accurate wait times -Resolved ~12 customer issues per hour and achieved 92% satisfaction from customer surveys by running diagnostics, problem solving, and demonstrating effective and positive communication -Ranked #3 out of a 70-person team for number of Apple Business Account conversions



The Delta

• Hostess

  • Aug 2018 - Feb 2019

  Chicago, IL



Law Offices of David K. Barhydt

• United States
• Law Practice
• 1 - 100 Employee

• Legal Assistant

  • Jul 2017 - Aug 2018

  Oak Brook, IL -Prepared 150-200 legal documents, including motions, notices, and warning letters, for court each week using various e-filing systems (e.g., I2File, Greenfiling, Odyssey) -Developed and implemented a new system for uploading legal documents for every courthouse in order to increase efficiency and reduce errors



Rosecrance Health Network

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Respite Clinician

  • May 2016 - Jul 2017

  Urbana-Champaign, Illinois Area • Engage clients and provide professional counseling services • Conduct comprehensive mental health assessments and identify treatment needs • Run appropriate clinical groups for clients, distribute client medications



UIUC Sociology Department

• Research Assistant

  • May 2015 - Oct 2016

  Urbana-Champaign, Illinois Area • Created surveys for a project involving sociology and the court systems in New York • Coded case files and organized data into a system • Conducted in-person interviews



Women's Resources Center University of Illinois

• First Year Campus Acquaintance Rape Education Facilitator

  • Jan 2013 - May 2016

  Urbana-Champaign, Illinois Area • Led a discussion for first year students focusing on the dynamics of sexual assault • Established effective communication skills by presenting in front of large audiences • Communicated well with other facilitators to create group dynamic