Experience

PlanetArt

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• Director Of Operations

  • Oct 2020 - Present



Snapfish

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Head Of Vendor Operations

  • Jul 2007 - Oct 2020



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Fulfillment Experience Manager

  • Jul 2007 - May 2015

  Responsible for establishing, monitoring, and improving the customer order fulfillment experience for the Snapfish North America business. Primary manager for setting, monitoring, and reporting product quality, specifications, regulatory compliance, new product launches, and packaging. Point person for books development and improvement implementation. Vendor Operations Manager for multiple US vendors as well as all of Canada business. Responsible for establishing, monitoring, and improving the customer order fulfillment experience for the Snapfish North America business. Primary manager for setting, monitoring, and reporting product quality, specifications, regulatory compliance, new product launches, and packaging. Point person for books development and improvement implementation. Vendor Operations Manager for multiple US vendors as well as all of Canada business.



GatewayBank.com

• Customer Service Coordinator

  • Feb 2005 - May 2007

  Point of contact and managed the Customer Service team of six Built customer relationships while driving business sales and communication about the business Responsible for Customer support communication via email, phone, and fax. Responsible for the introduction of the company program Nationwide. Informed and educated potential customers of new information such as rates, process, products, and performance. Answered and placed phone calls to numerous customers in regards to billing and customer service and support Created and implemented solid customer service and satisfaction Created all marketing brochures and advertising curriculum Show less



Washington Mutual

• Account Management Rep

  • Jan 2004 - Jan 2005

  Managed customer accounts for a Top-Producing lending office and Sales Associate for Multi-Family Lender Demonstrated understanding of the customer while building continuous and on going Client Relationships Followed customer service methodology and provided professional quality support Managed customers and facilitated the process of business procedures from start to finish Provided customer support for all Senior Consultants Reviewed document packages for their completeness and accuracy Show less



Coldwell Banker Hunt Kennedy

• United States
• Real Estate
• 1 - 100 Employee

• Buyers Broker

  • Jan 2001 - Jan 2003

  Interacted with and educated new buyers to the New York real estate scene Trained new agents and customers Networked with all types of customers in order to provide clients with a solid service Interacted with and educated new buyers to the New York real estate scene Trained new agents and customers Networked with all types of customers in order to provide clients with a solid service



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Manager

  • Jan 2000 - Jan 2002

  Multi-tasked under pressure while exceeding company expectations. Followed business protocol and procedure while executing excellent customer service Interfaced with customers, team players, vendors while providing excellent leadership Managed 3 shifts and a crew of 13 people Trained all new hires Multi-tasked under pressure while exceeding company expectations. Followed business protocol and procedure while executing excellent customer service Interfaced with customers, team players, vendors while providing excellent leadership Managed 3 shifts and a crew of 13 people Trained all new hires



Ezra Multi-Service Center

• Emergency Service Case Worker

  • Jan 1998 - Jan 2000

  Responsible for cash allocation of Fema Funding Helped and provided all agency support services Provided emergency assistance, food and clothing distribution, eviction prevention, job placement, referrals for shelters, and appointments for jobs Networked with area agencies to provide critical care for community members Responsible for cash allocation of Fema Funding Helped and provided all agency support services Provided emergency assistance, food and clothing distribution, eviction prevention, job placement, referrals for shelters, and appointments for jobs Networked with area agencies to provide critical care for community members