Experience

ComServe Systems, LLC

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Operations Specialist

  • Jul 2022 - Present

  • Providing customer service via email support for various medical facilities. • Creating new accounts for customers which enables them to order product. • Researching customer information in the company database to ensure accurate account creation. • Placing orders for customers using detailed methods to ensure accurate and timely processing. • Processing credit requests and replacement orders for late or incorrect vaccine shipments. • Providing customer service via email support for various medical facilities. • Creating new accounts for customers which enables them to order product. • Researching customer information in the company database to ensure accurate account creation. • Placing orders for customers using detailed methods to ensure accurate and timely processing. • Processing credit requests and replacement orders for late or incorrect vaccine shipments.



Blackboard

• United States
• Higher Education
• 700 & Above Employee

• Document Processing Specialist

  • Jun 2021 - Oct 2021

  • Assisted parents in the student enrollment process by formatting and uploading their submitted documents. • Verified document authenticity based on existing individual guidelines per state and school. • Provided detailed written communication to account rep groups when approving/rejecting documents. • Created tickets for escalations when parents requested communication from blackboard reps. • Assisted parents in the student enrollment process by formatting and uploading their submitted documents. • Verified document authenticity based on existing individual guidelines per state and school. • Provided detailed written communication to account rep groups when approving/rejecting documents. • Created tickets for escalations when parents requested communication from blackboard reps.



OXO

• United States
• Manufacturing
• 100 - 200 Employee

• Customer Account Manager

  • Dec 2020 - Jun 2021

  • Edited purchase orders to ensure items were in stock and quantities were correct before submitting them. • Checked daily reports for orders with pricing errors, backordered items or credit holds that needed to be lifted. • Communicated daily with various departments to ensure orders shipped on time • Handled research requests from sales representatives. • Submitted documentation for warranty replacement requests. • Submitted payment information for credit card customers. • Created spreadsheets to track orders from submission date to ship date. Show less



JLG Industries

• United States
• Machinery Manufacturing
• 700 & Above Employee

• Buyers Assistant

  • Jun 2018 - Jun 2020

  • Placed purchase orders and monitored them for lead time, pricing and receiving. • Corresponded via phone & email with the sales team & dealers to compile information needed for purchase orders. • Submitted new and updated pricing quotes to the sales team for accurate product cataloging. • Maintained and created spreadsheets for ordering and pricing information using Microsoft excel. • Maintained and updated part information in the company's inventory system. • Placed purchase orders and monitored them for lead time, pricing and receiving. • Corresponded via phone & email with the sales team & dealers to compile information needed for purchase orders. • Submitted new and updated pricing quotes to the sales team for accurate product cataloging. • Maintained and created spreadsheets for ordering and pricing information using Microsoft excel. • Maintained and updated part information in the company's inventory system.



First Data Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Internet Solutions Technical Specialist

  • Sep 2015 - Jun 2018

  •Provided technical support to merchants for the Payeezy POS system and Businesstrack reporting system. •Delivered outstanding customer service while maintaining a faster than average call handle time and consistently positive customer feedback. •Assisted merchants with navigating various web browser settings to ensure product compatibility. •Conducted research to ensure accurate and lasting customer resolutions. •Taught new merchants how to use and navigate Payeezy and Businesstrack. •Handled a call volume of ~ 40 calls per day. Show less



OfficeMax

• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Mar 2014 - Sep 2015

  •Trained and managed a staff of 12 people to deliver outstanding customer service. Training included inter-personal skills, sales techniques and product education. •Reinforced customer service principles by coaching staff on successes and challenges. •Helped 3 employees to achieve promotions during my tenure, by allowing them to shadow my managerial duties as well as provide weekly coaching sessions. •Supervised staff in daily store maintenance and ensured professional housekeeping standards within store. •Conducted interviews and worked with store manager to make hiring decisions. •Performed all duties related to back office including payroll, cash handling and pulling daily financial reports. •Developed loss prevention awareness among all crew members. •Ordered and received merchandise from distribution centers. Show less



Best Buy

• Retail
• 700 & Above Employee

• Sales Associate

  • Oct 2010 - Mar 2014

  •Delivered excellent customer service and sales knowledge to achieve the goal of 1 to 2 sales per hour. •Provided hardware and software training on smartphones, tablets and PCs. •Coached and trained new associates on proper sales technique. •Delegated and participated in tasks to ensure the department stayed well stocked and organized. •Assisted in weekly merchandising resets. •Delivered excellent customer service and sales knowledge to achieve the goal of 1 to 2 sales per hour. •Provided hardware and software training on smartphones, tablets and PCs. •Coached and trained new associates on proper sales technique. •Delegated and participated in tasks to ensure the department stayed well stocked and organized. •Assisted in weekly merchandising resets.