Senior Administrator

• Oct 2018 - Present

Investment Analyst

• Sep 2014 - Oct 2018

*Carry out due diligence reviews for non-standard investment opportunities; including esoteric investments, unquoted equities, listed funds, DFM and stockbroker accounts, loan schemes and other pooled investment vehicles, to asses permissibility within the SIPP/SSAS products in line with internal and external guidelines *Exchange routine and non-routine information with internal/external contacts clearly so recipients can act upon it as required *Create letters from templates or ad hoc as required *Complete complex subscription documentation *Process client instructions accurately and in line with company service standards, building relationships, maintaining confidentiality and demonstrating discretion *Periodically review processes and controls in place to ensure they adhere to current reporting and internal process requirements *Prioritise personal workload on a daily basis with sufficient planning to allow for both expected and ad hoc busy business periods *Developed workflow and case log system within Excel *Run training sessions for other members of staff for our internal systems and processes; these are run in both one-to-one and group sessions Show less

Senior Pension Administrator / Project Work

• Nov 2012 - Sep 2014

Project Work (March 2014 - Sept 2014) * Retained as part of a small team to assist the product moving offices * Develop and carry out a training plan for new staff, taking into consideration new IT systems * Monitor individual progress and quality check work to tailor training needs to that of the individual, whilst also reporting MI to management team * Pick up complaint cases to understand if/where errors have occurred, undertake the root cause analysis, develop how these can be prevented in the future and ensure process is completed in a timely manner taking into account SLA’s * Work with management to discuss process improvements, system improvements and implementation to the department * Assist New Business and Servicing with their training and excess workloads * Provide support and training to the Contact Management Centre Specialist Product Senior Administrator (Nov 2012 - Sept 2014) * Employed to process New Business work, moved to be one of two staff to control the investments processes for the pension product within three months, and to redesign the process to further enhance the customer experience taking into account the regulated investments that are allowable * Act as a deputy for the technical queries within the department across New Business, Servicing, Benefits and Account Managers * Liaise directly with AXA Distribution Managers and Independent Financial Advisers to gain information required and to build new and improve professional relationships * Develop and maintain product and systems knowledge to enable effective resolution to customer queries, training staff on newly implemented system and process changes * Act as Process Owner, maintaining and creating process guides and checklists * Accredited trainer and auditor * Assist with team reporting requirements with HMRC and TPR Show less