Experience

Kashfi Immigration Consulting

• Canada
• Legal Services
• 1 - 100 Employee

• Client Case Manager

  • Apr 2020 - Present

  - Ensure a successful onboarding process - Guarantee our signature high quality standard process through customer experience- Train and mentor new hires during their ramp up process- Generate progress reports to optimize internal processes and ensure meeting deadlines- Managing application deadlines and ensuring applications are filed on time- Interview clients and communicate with them throughout the process - Ensure a successful onboarding process - Guarantee our signature high quality standard process through customer experience- Train and mentor new hires during their ramp up process- Generate progress reports to optimize internal processes and ensure meeting deadlines- Managing application deadlines and ensuring applications are filed on time- Interview clients and communicate with them throughout the process



Nawoc Advisors

• Canada
• Business Consulting and Services
• 1 - 100 Employee

• Business Improvement Analyst

  • Aug 2019 - Apr 2020

  -Management Coaching (setting priorities, reducing stress, creating alignment to corporate strategy, change management)-Identify pain points, gather information, and recommend solutions or alternative practices-Interview personnel and conduct on-site observations to determine the methods, equipment, and personnel that will be needed -Management Coaching (setting priorities, reducing stress, creating alignment to corporate strategy, change management)-Identify pain points, gather information, and recommend solutions or alternative practices-Interview personnel and conduct on-site observations to determine the methods, equipment, and personnel that will be needed



Seawall Education Consulting Inc.

• Customer and sales representative

  • Mar 2018 - Apr 2019

  -Manage leads and drive sales by identifying client needs, building a relationship of trust with the customer and deliver excellent customer service-Market research to develop and implement a business development strategy in LATAM-Onboard new customers -Manage leads and drive sales by identifying client needs, building a relationship of trust with the customer and deliver excellent customer service-Market research to develop and implement a business development strategy in LATAM-Onboard new customers



Casa Británica

• Colombia
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• People Success Manager

  • Jan 2012 - Dec 2017

  -Lead customer experience activities to improve goals and maximize customer satisfaction in six commercial teams-Provide training, coaching and feedback to develop a team of 5-8 customer experience employees-Accountable for KPI’s in six commercial teams (Conversion rate, NPS, Employee satisfaction, Aging inventory)-Interview, hire and onboard new employees in my area-Provide detailed reports on execution and feedback to senior management to set and implement changes to existing methods to increase value-Identify areas of improvement and recommend solutions with leadership to increase customer and employee satisfaction



Compañía de Galletas Noel S.A.S.

• Colombia
• Food and Beverage Manufacturing
• 700 & Above Employee

• Customer experience & marketing coordinator

  • Jan 2011 - Jul 2011

  -Coordinate and implement the customer rewards program-Support the team in activities regarding customer experience such as product launches and customer complaints.-Participate in market research, communicate results to the team and recommend solutions to improve customer experience -Coordinate and implement the customer rewards program-Support the team in activities regarding customer experience such as product launches and customer complaints.-Participate in market research, communicate results to the team and recommend solutions to improve customer experience