Experience

Evanesce

• Personal Care Product Manufacturing

• Project and Product Specialist

  • Sep 2022 - Present

• Customer Success Operations Analyst

  • Oct 2021 - Sep 2022

• Office Manager

  • Mar 2021 - Oct 2021



City of Abbotsford

• Canada
• Government Administration
• 100 - 200 Employee

• Economic Development Coordinator/Officer

  • Jun 2018 - Apr 2020

  • Coordinated all film permit applications and acted as the City liaison to Location and Production Managers for all productions taking place in the City. • Created, updated, and maintained electronic and physical filming forms and applications for a more streamlined and easier to navigate permitting process. • Organized and implemented annual business walks week initiative, a key component of economic development’s business retention and expansion strategy to support over 7,000 licensed businesses operating in Abbotsford • Championed buy local campaign, “Taste of Abby” to help promote local businesses • Prepared reports and presentations on economic development to share information, promote the city of Abbotsford, and gain approvals on creative initiatives. • Provided information and advisory services to stakeholders and local businesses, acted as a conduit for business support information, through face-to-face meetings and a variety of electronic communication. • Organized quarterly economic development council meetings (booking and sending out meeting requests and reminders, preparing agendas, and packages, recording & typing minutes) Show less



University of the Fraser Valley

• Canada
• Higher Education
• 700 & Above Employee

• Student

  • Sep 2017 - May 2018

  Hospitality Event Planning Certificate Hospitality Event Planning Certificate



Vancity

• Canada
• Financial Services
• 700 & Above Employee

• Internal Reconciliation Officer

  • Dec 2016 - Jun 2017

  Reconcile daily ATM Deposits as per blotters and reports from Intria to ensure member deposits are made correctly and handle any required adjustments. Manage trace inquiries from staff in various departments for cheque deposits, e-transfers, bill payments, etc. Reconcile member Night Deposit transactions to ensure deposits credit to correct accounts. Ensure General Ledger accounts are balanced

• Financial Services Coordinator

  • Sep 2016 - Dec 2016

  Completed T24 training after an extended leave which was completed in a timely manner that enabled me to then be a source of information to others and was able to help train my colleagues whenever needed. Support branch needs as necessary with Go Live weekend and helping to ensure the branch ran as a smooth operation. Handled member concerns and complaints as needed both before and after Conversion to maintain solid relationships with our members.



Squirrel Financial Services

• United Kingdom
• Retail Office Equipment

• Office Manager

  • Sep 2015 - May 2016

  Maintain customer relationships by arranging personalized surprise and delight gifts along with personal letters included with each gift for all clients post-settlement. Known as the “Wow Guru” I was responsible in ensuring that the culture of the office was maintained and that the environment was one of support, encouragement, and harmony. Maintain customer relationships by arranging personalized surprise and delight gifts along with personal letters included with each gift for all clients post-settlement. Known as the “Wow Guru” I was responsible in ensuring that the culture of the office was maintained and that the environment was one of support, encouragement, and harmony.

• Senior Financial Services Representative

  • Mar 2014 - May 2015

  Responsible for supervising the bank tellers on duty and supporting them with questions they have in regards to decision making. Ensuring the branch is fully stocked in all cash currencies kept in house (CAD, USD, EURO, GBP) Balancing the branch Cash Dispensing Machine and all general ledger accounts to ensure the branch is fully balanced at the end of each day. Responsible for handling day to day member transactions as well as having had the responsibility of accepting all daily cash deposits made in house. Other responsibilities included greeting customers and answering phone calls and enquiries while covering the reception desk. Show less

• Financial Services Representative

  • Feb 2012 - Mar 2014

  Responsible for handling day to day member transactions and ensuring members experience outstanding customer service. As a back-cash holder, I had the responsibility of accepting and verifying all cash deposits and ensuring my till is balanced at the end of each day.