Experience

Smart Skin Clinics

• Australia
• Personal Care Product Manufacturing

• Clinic Manager

  • Oct 2020 - Present



Full Brow Bar

• Australia

• Area Manager

  • Jun 2017 - Oct 2020

  Responsibilities included: Managing the operating 3 key stores in the CBD region with 27 staff members. Defining sales targets for each individual location, setting financial goals, budgeting, P&L statements, hiring and training staff, building strong customer relationships with stores, ensuring quality consistency across each individual location and increasing in-store customer experience standards.Key KPI’s Achieved:• 20% increase YoY revenue• Maximised profit by achieving $1.25 RPSM (Revenue per staff minute)• Designed and executed staff training and development modules• Developed and sustained high team engagement and staff turnover rate



Samala Robinson Academy (SRA)

• Professional Training and Coaching
• 1 - 100 Employee

• Sales and Marketing Manager

  • Sep 2015 - Jun 2017

  Responsibilities included: recruiting, managing, motivating, training and coaching the sales and marketing team. Writing reports for senior managers, assessing sales performance, plan advertising, such as radio, television, print, online media, and billboards. Acting as company representative at industry meetings, conferences, and events. Key KPI’s Achieved:• 10% increase YoY revenue • Implemented strategic marketing campaigns• Increased brand awareness by monitoring the quality of marketing content• Transformed and created a positive culture for the team that struggled to meet financial business targets for 3 years



Shiseido

• Cosmetics
• 1 - 100 Employee

• Sales Manager

  • Jul 2013 - Jul 2015

  Responsibilities included: Developing and implementing processes for the Sales Representatives to improve customer experience. Ensuring compliances and processes are followed to achieve health and safety targets, stock accuracy and drive stores profitability. Ensuring the sales representatives and the operational departments collectively communicate new products launches, promotions and marketing initiatives. Identifying new business opportunities and assisting active accounts with customised promotions and marketing initiatives to increase brand awareness and sales.Key KPI’s Achieved:• 5% increase YoY revenue across 4 regions • Succeeded in securing some of the largest contracts in the company’s history• Recruited, trained and mentored a highly versatile team of 11 Sales Representatives and store staff members



Coty

• Netherlands
• Personal Care Product Manufacturing
• 700 & Above Employee

• Location Manager

  • Apr 2010 - Aug 2014

  Responsibilities included: Managing the complete operations of COTY Prestige line to ensure a high level of productivity and customer satisfaction through extensive product knowledge and outstanding customer service. Recruiting, training, coaching, motivating and developing new and current staff members on company policies and procedures, product knowledge, personal and department productivity goals. Reviewing and analysing product performance by tracking sales results. Reviewing and ensuring proper execution of promotional events. Manage proper presentation, organisation, storing, and replenishment of stock. Communicating regularly with vendors, planners, distributors and buyers regarding inventory, customer preferences and special events.



Christian Dior Couture

• France
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Counter Manager

  • Oct 2005 - Jan 2010

  Responsibilities included: Managing the complete operations of COTY Prestige line to ensure a high level of productivity and customer satisfaction through extensive product knowledge and outstanding customer service. Recruiting, training, coaching, motivating and developing new and current staff members on company policies and procedures, product knowledge, personal and department productivity goals. Reviewing and analysing product performance by tracking sales results. Reviewing and ensuring proper execution of promotional events. Manage proper presentation, organisation, storing, and replenishment of stock. Communicating regularly with vendors, planners, distributors and buyers regarding inventory, customer preferences and special events.