Sara Fanfani

Customer Care Team Lead at Feries
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Contact Information
us****@****om
(386) 825-5501
Location
Milan, Lombardy, Italy, IT
Languages
  • Italiano Native or bilingual proficiency
  • Inglese Full professional proficiency
  • Cinese (semplificato) Elementary proficiency
  • Spagnolo Elementary proficiency
Skills

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Bio

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Credentials

  • Become a Customer Service Specialist
    LinkedIn
    May, 2018
    - Oct, 2024
  • Building Resilience
    LinkedIn
    May, 2018
    - Oct, 2024
  • Communication Foundations (2013)
    LinkedIn
    May, 2018
    - Oct, 2024
  • Customer Service Foundations
    LinkedIn
    May, 2018
    - Oct, 2024
  • Customer Service: Creating Customer Value
    LinkedIn
    May, 2018
    - Oct, 2024
  • Effective Listening
    LinkedIn
    May, 2018
    - Oct, 2024
  • Managing Customer Expectations for Frontline Employees
    LinkedIn
    May, 2018
    - Oct, 2024
  • Phone-Based Customer Service
    LinkedIn
    May, 2018
    - Oct, 2024
  • Serving Customers Using Social Media
    LinkedIn
    May, 2018
    - Oct, 2024
  • Working with Upset Customers
    LinkedIn
    May, 2018
    - Oct, 2024
  • Writing Customer Service Emails
    LinkedIn
    May, 2018
    - Oct, 2024

Experience

  • Feries
    • Italy
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Customer Care Team Lead
      • Sep 2020 - Present

    • Customer Care Specialist
      • Jan 2017 - Sep 2020

      customer care, booking specialist, assistenza clienti

  • NH Hotel Group
    • Spain
    • Hospitality
    • 700 & Above Employee
    • Receptionist
      • Dec 2014 - Dec 2016

      Accoglienza ed assistenza clienti, conciergerie, attività di front e back office, gestione delle prenotazioni.

    • Trainee Receptionist
      • Jun 2014 - Dec 2014

Education

  • Università Cattolica del Sacro Cuore
    Laurea magistrale, Scienze linguistiche
    2012 - 2014
  • Università Cattolica del Sacro Cuore
    Laurea triennale, Scienze linguistiche
    2009 - 2011

Community

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