Sara Fagherazzi

Sales Consultant at V Marine
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Contact Information
us****@****om
(386) 825-5501
Location
Genoa, Liguria, Italy, IT
Languages
  • Italiano Native or bilingual proficiency
  • Inglese Full professional proficiency
  • Russo Full professional proficiency
  • Francese Full professional proficiency
  • Spagnolo Full professional proficiency

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Credentials

  • Negotiation: strategic playbook for a principled negotiator
    Yale University
    Nov, 2020
    - Oct, 2024
  • Sales Academy
    azimut
    Sep, 2020
    - Oct, 2024
  • Louv19x: Oriental Beliefs - Between Reason and Traditions
    UCLouvain - Université catholique de Louvain
    May, 2020
    - Oct, 2024
  • HUM12.1x: Ancient Masterpieces of World Literature
    Harvard University
    Mar, 2020
    - Oct, 2024
  • the science of well being
    Yale University
    Apr, 2019
    - Oct, 2024
  • Proficiency
    Cambridge University Press & Assessment
    Jul, 2013
    - Oct, 2024
  • tkri
    Исторический факультет МГУ имени М.В.Ломоносова
    Feb, 2013
    - Oct, 2024
  • Delf
    Alliance Française Madrid
    May, 2010
    - Oct, 2024
  • ecdl
    ECDL Foundation
    Sep, 2009
    - Oct, 2024
  • DELE CERVANTES
    Instituto Cervantes
    May, 2009
    - Oct, 2024

Experience

  • V Marine
    • Italy
    • Retail Luxury Goods and Jewelry
    • 1 - 100 Employee
    • Sales Consultant
      • Sep 2020 - Present

      - full knowledge of complete product line, features and accessories available for purchase for the brands of dealership + have the knowledge of the market and competitors (in terms of price, characteristics, specifications, availabilities) - Gather information on assigned clients, understand their requirements and work on a sales plan/quotations/commercial strategy - handle the commercial negotiations for the yacht closing and follow up all activities until the very handover (documents, warranties, upgrade works at the shipyard, preparation, and a lot more). I work to give a “turnkey” boat (regardless it’s new or preowned) - compute and quotes sales price, tax, trade-in, discounts, financing and lease - Ensure prompt and accurate answers to clients’ queries - Build and keep a strong long- term relationship with clients before and after the sale, through a consistent communication, prompt and accurate feedbacks - Report on the status of accounts - preparation for yacht deliveries and handovers - Provide after-sales support to retain customers and value/advice for regular maintenance, upgrades, warranties (and others) to constantly keep the client satisfied/loyal and to maximize the company profits after the sale - Suggest company products/services that maximize client satisfaction - Create the listings of new and preowned units - Communicate product and pricing, promote new products/services to customers - Shows boats in the showroom/shipyard, boat shows, events + demonstrate boats on the water/out of the water (on a brochure if still a project or no boat available to be shown) - work with crew/dock assistance to maximize customer’s satisfaction - Seamanship - video, media contents, newsletters to promote the sale of units - daily reports to seniors and update databases/crm/clouds. Show less

  • Sundeck Yachts Group
    • Office Manager
      • Nov 2018 - Jun 2020

      - Shows product in the showroom/shipyard, boat shows, events + demonstrate boats on the water/out of the water - take care of boat owners’ requests and put through the service/aftersale - video, media contents, newsletters to promote the sale of units, write to press and magazines - set schedules and deadlines, payments. - apply and send over documents/registrations for events and boat shows (EU and USA shows/events) - undertake research, create regular reports, update internal databases/crm - facilitate internal communication and information flow with co-workers - Ensure prompt and accurate answers to clients’ requests - Build and keep a strong long- term relationship with boat owners - Seamanship skills (general knowledge of how to use everything on board, what’s needed, know the systems, handle short or long transfers, deckhand and stewards’ knowledge, know the basic line and knots. I did sail in the Med as well as in the Ocean and waterways of Florida (I handle vhf, bridges’ openings, clearance and tides) Show less

  • Backroads
    • United States
    • Travel Arrangements
    • 700 & Above Employee
    • Trip Leader
      • Jul 2018 - Oct 2018

      -Leading a trip in specific region/country (+ fam with region) + co-work in team -Hiking, Biking, Mountaineering, Travel, Safety, Language skills (mainly American) -Handle and park a Van + trailer -Repairing, maintaining, cleaning and storing equipment at the end, during and after the season -Leading a trip in specific region/country (+ fam with region) + co-work in team -Hiking, Biking, Mountaineering, Travel, Safety, Language skills (mainly American) -Handle and park a Van + trailer -Repairing, maintaining, cleaning and storing equipment at the end, during and after the season

  • Bedeschi S.p.a.
    • Italy
    • Machinery Manufacturing
    • 100 - 200 Employee
    • Sales and Projects / DC + PA
      • Jul 2014 - Jul 2018

      - Document controller: preparation, checking and reviewing of project documents; documents' flow in and out and deadlines; filing and distributing documentation - Translations of official documents, letters, manuals, specifications - Share project reports to clients, suppliers and interns - Facilitate the communication with the clients and suppliers with no or very limited knowledge of the English language (mainly Africa, South America, Russia and ex URSS countries) - Yearly and monthly workload planning to verify costs/incomes on each project/job - Report on the subsidiary office’s activities: reports to the headquarter regarding purchases and expenses, trips, cars and others. - Update internal databases/crm - Facilitate the communication and information flow between the office and the headquarter - Make travel arrangements for managers - Collect and send the documentation for visas (remote areas i.e Turkmenistan) - Office Safety Responsible Show less

  • PORTO ANTICO DI GENOVA SPA
    • dock crew
      • Sep 2013 - Dec 2013

      client assistance, costumer service, luggage assistance, cruise check-in and check-out client assistance, costumer service, luggage assistance, cruise check-in and check-out

Education

  • Università degli Studi di Genova
    Lingue e culture moderne per la comunicazione internazionale
    2015 - 2018
  • Università di Pisa
    Master's degree, Facoltà di economia
    2013 - 2014
  • Università degli Studi di Genova
    Bachelor's degree, teorie e tecniche della mediazione interlinguistica
    2010 - 2013
  • Государственный Университет им. А.М. Горького
    Lingua e letteratura russa
    2012 - 2012

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