Sara Dobson
Customer Success Manager at OnePlace Solutions- Claim this Profile
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English -
Topline Score
Bio
Credentials
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ANATOMY & PHYSIOSLOGY 1C
Nature Care CollegeJan, 2009- Nov, 2024 -
Cinemagraphic Make-up Artistry
-Dec, 2005- Nov, 2024
Experience
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Ideagen OnePlace Solutions
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Australia
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Software Development
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1 - 100 Employee
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Customer Success Manager
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Aug 2011 - Present
Client advocate and brand ambassador of the OnePlace Solution's product suite. I'm passionate about driving and improving our clients productivity, resources and time. The OnePlace Solutions suite OnePlaceMail, OnePlaceDocs and OnePlaceLive allows users to seamlessly connect Microsoft Outlook, Office (Word, Excel, PowerPoint), Windows Explorer and Adobe Acrobat to Microsoft Office 365 and SharePoint. We are driven by feedback to continuously innovate our offerings: seamless email management, enriched document management and solution engagement. Show less
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Purdy in Bloom
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Manly
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Founder/Designer
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Jan 2012 - Mar 2017
Couture design house specialising in handcrafted silk & leather flower headpieces & accessories for bridal, special events and race day millinery. Couture design house specialising in handcrafted silk & leather flower headpieces & accessories for bridal, special events and race day millinery.
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Dragonfly Active
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Sydney
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Founder/Designer
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Oct 2014 - Jan 2017
Dragonfly Active provides great quality basics for active women at affordable prices. We offer great quality, high performance basics that offer moisture wicking technology and are beautifully made to provide great freedom of movement and shape retention. Our fabrics are sourced from the best suppliers in the industry combining the best technologies with modern and natural fibres to keep you at your best during your workout activity of choice. We are particularly proud of our eco-friendly range that provide compression technology and support so you can look great, feel great and know you are doing your bit for the environment. Dragonfly Active offers you: Affordable pieces High quality fabrics Exceptionally soft Breathable High performance Great fit Durability Exceptional fit & shape retention We are proud to be 100% sustainably Australian made. http://www.dragonflyactive.com.au/ Show less
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Creative Activation
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Australia
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Marketing Services
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200 - 300 Employee
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National Program Manager - Measure
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Jan 2011 - Jul 2011
Management of the Westfield International Audit Program, across four countriesKey Responsibilitieso Accountable for KPI & SLA achievemento Maintain and build solid relationships with Country Managers and their direct reports in Australia, New Zealand, United Kingdom & United States of Americao Manage and drive scheduled operational meetings with key client stakeholderso Drive scenario changes and focuses on delivering program outcomes & continuous improvemento Construct & Deliver Quarterly Reviews to drive program evolutiono Development of quality training materials for auditorso Timely provision of all operations materials on monthly basiso Validating field data as requiredo Program visit query management & ensuring queries are contained to a minimum through quality scenario design, effective training materials & operational briefso Analyse field data & prepare key insights for program reviewso Preparation & planning of monthly field activity including training materialso Manager auditor rotation requirements, recruitment & selection processo Liaise with operations to ensure completion of monthly field activityo Delivering budgeted program revenue managing job book, agreed on targets expenseso Provide monthly billings & revenue forecastso Management of supplier tenderso Ensuring client contracts are drafted and up to date Show less
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Client Service Manager - Utopia
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Nov 2010 - Jan 2011
Promotion awarded and two clients added to client service role. Responsible for 3M, Universal Music & Roadhound. Key ResponsibilitiesAs below with additional responsibilities:o Primary contact of 3x client partnerso Management of client financials and invoicingo Partnered field visits with client partnero Work effectively with the Operations team to drive client program objectives
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Client Service Executive - Utopia
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Mar 2010 - Nov 2010
The secondary contact for 3M, managing the analytical and administrative tasks for their business in order to improve business results.Key Responsibilitieso Building professional & collaborative relationship within the 3M businesso Involvement in the development & delivery of half yearly Business Plans delivering breakthrough thinking and retail cut througho Effective & Timely issue resolution & escalation where requiredo Ensure a strong results-based culture is fostered across Operations team memberso Liaising with IT department on SMR7, Reporting, and continual program involvemento Understand trends and patterns in data and provide insights to the client o Develop weekly, monthly and quarterly reports of field activity results & outcomeso Analysis, recommendations & insights of field information that drive action and outcomes in delivering continuous improvemento Manage clients web-based reporting siteo Develop weekly add value dashboard reportso SMR7 - Using/maintaining/producing reports/master file management and set-up of weekly activelyo Assist General Manager to create monthly call cycles & POS requirementso Manage flow of information in Channel focuses, progress reports and POS adviceo Assist client with inventory management Show less
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ck Calvin Klein
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Flagship Store, Westfield Sydney Central Plaza
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Manager
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Mar 2009 - Mar 2010
Flagship only boutique in Sydney. Brand is part of Club 21 Empire, which is based in Singapore. As Business Manager, main responsibilities are to effectively drive sales and KIP benchmarks through coaching, training and development of all staff. Key Responsibilities o To ensure team achieve sales and profit contribution to budget. Need to lead, manage and coach team on how to drive sales, complete store reporting, make ‘people’ decisions (recruitment and managing performances) and manage visual merchandising, administration, stock, OH&S, security and to create memorable brand experience. o Achieve minimum 80% on mystery shopper results, monitor grooming guidelines, conduct monthly team meetings, effectively address customer complaints in professional and effective manner before it is escalated to HQ. o Always lead team by example, engage and motivate team, demonstrate sound judgement and utilising expertise and to mentor and coach team. o Track stores performance to budget, monitoring Policies & Procedures, Rosters and ensure team understands importance of stock accuracy & demonstrate awareness of store surroundings to prevent theft. Achievements o Increased profit in 2009 by $5,815,500 (63%) above 2008. o Consistently increased profit and turnover on a month to month basis, with some months increasing profit by 116% up on the year before. o Identified problem areas of the business and employed key staff to fill voids and to increase productivity and thus to increase turn-over. o Identified & invested in training for team that were lacking extensive sales skills. o Identified and developed documents (excel spreadsheets) for budget tracking and forecasting. o First store in the 2 years the business has been in Australia to achieve budget 3 months in a row. Show less
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STREETSEEN
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St Leonards, NSW
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Administrator and Account Manager
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Jul 2007 - Feb 2009
Boutique Promotional Staffing Agency. New business with small client base. Provide staff for a number of experiential brand activations and events. Key Responsibilities o Time Management and diary planning for Business Manager o Minute taking for all in-house & client meetings o Administrative support to a team of 8, overseeing office management of two businesses, screening calls, coordinating memorandums, incoming/outgoing mail, and general correspondence, logging IT problems, database management & maintenance o Logging and filing of photos and feedback information gathered post event and retrieving and couriering product on request o Aggressively sourced new business & managing existing clients through cold & warm o calls o Work with existing clients to achieve experiential marketing briefs and goals o Applied various targeted sales strategies in order to win new key Accounts o Quoting & account management, event concept, and strategic brainstorming o Coordinate and manage Creative Design of all Staff Composite Cards, creative advertising, client presentations and films (post promotional events) o Staff briefing, on-site staff management o HR implementation including recruitment, screening processes, booking talent, timesheets, payroll & Invoice management o Staff management (300+ staff, national presence) – availability, creating talent comp cards, arranging interstate travel staff registrations o Marketing and business development Achievements o Job responsibilities increased after asking for more challenges. This was rewarded in looking after key accounts and aggressively hunting new business. Increased $72,525 revenue over a 4 month period. o Secured major campaigns for Chuppa Chups & Nissan at the MTV Music Awards, Cadbury Boost Totally Nut Bars, Star City, Nova, Brightstars, BenQ, Ryobi, Nokia City Chase, National Concert for Fall Out Boy/Optus to name a few. Show less
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Napoleon Perdis Cosmetics
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Australia
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Personal Care Product Manufacturing
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100 - 200 Employee
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PA to GM of Sales & Customer Service
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Nov 2006 - Jul 2007
International cosmetic house, distributing to independent stockists and own retail outlets.Key Responsibilities – Varied role; responsibilities were spread over a number of different departmentso Extensive Diary management, minute taking, sales tracking & recording, set-up and implementation of staff incentive schemes for GM of Saleso Support to Marketing Manager and the Marketing department including seasonal strategy research, diary management, organising events and product launcheso Support to Managing Director, Marketing, Academy & L&D departmentso Managed overflow for Creative, Academy & Independent Stockist Departmentso National role out of events for both Internal and Independent stockists, including: distribution of promotional collateral, continual client liaising, stock replenishment, data entry, data analysis & report writing.o Company Travel - domestic and internationalo Email management including addressing necessary itemso Supporting the scripting of a Learning & Development induction training manual o Developed Customer Service Department on the wishes of the Managing Director, and successfully handled all complaints and product faults for the business. Acted on Directors’ behalf and was the first point of contact on the Executive floor including complaints, reactions, replacements & refundso Investigating, compiling & presenting potential revenue generating ideas to Senior Management. o Ad hoc administration support to the rest of the company Show less
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Store Manager
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Feb 2006 - Nov 2006
The first store to open in the region was ranked number 10-16 within country consistently every month. Key Responsibilitieso Managed team of 5. Staff briefing and on site & staff managemento Staff training and implementation of monthly POS and Gift with Purchase offerso Set budgets and assisted team members achieve targetso Delivered National VM guidelineso Customer Serviceo Generation of revenue reportso Client Make-overs & consultationso Consistently achieved all sales targets set by Head Officeo Marketing and business developmento Investigating, compiling & presenting potential revenue generating ideas to Senior Management Show less
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Education
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Matthew Flinders Anglican College
Community
