HR Lead

• Jul 2021 - Present

Internship Programme Manager

• Mar 2020 - Jul 2022

HR Consultant/Owner

• 2015 - Jul 2022

HR consultancy providing HR support to SMEs HR consultancy providing HR support to SMEs

Lecturer/tutor

• 2000 - Mar 2020

Lecturer/tutor delivering degree/postgraduate learning to students from various educational and cultural backgrounds. I provide course support, career counselling (for students returning to study), coaching and mentoring. Lecturer/tutor delivering degree/postgraduate learning to students from various educational and cultural backgrounds. I provide course support, career counselling (for students returning to study), coaching and mentoring.

Non Executive Director

• 2004 - 2006

Board responsibility for HR strategy. Drove the strategic direction for the HR agenda (particularly engagement). Board responsibility for HR strategy. Drove the strategic direction for the HR agenda (particularly engagement).

HR Consultant

• 2001 - 2001

HR consultant developing and implementing a new competency-based pay structure which aligned remuneration to competencies. HR consultant developing and implementing a new competency-based pay structure which aligned remuneration to competencies.

Director Business Excellence

• 1996 - 1997

 I led a successful implementation of Royal Mail’s Total Quality program based on the European Federation Quality Model (EFQM). This programme embedded a culture of operational excellence resulting in the achievement of first class mail being delivered the next day 90-95% of the time. The culture of the business was radically changed by a 360 approach to communication and employee engagement.

Business Process Manager

• 1995 - 1996

 Worked closely with line mangers to drive transformational change as part of the Total Quality program initiative (eg re-designed manual expenses claim process to an automated system dramatically reducing man hours; streamlined cross-functional operational processes in the sorting offices to reduce task time from 60mins to 40mins). As part of this programme an annual Employee Engagement Survey was introduced for the first time.

Divisional Resources Planner

• 1994 - 1995

 Responsibility for resource and succession planning for the East Anglian division of Royal Mail employing 15,000 people. Realigned staff work patterns resulting in a reduction of overtime and temporary worker resource.

HR Programme Manager

• 1993 - 1994

 I was responsible for the successful assessment, appointment and relocation of 600+ managers and admin employees as part of a major re-organisation of Royal Mail Anglia

Head of HR

• 1990 - 1993

 Managed a team of 25 covering all aspects of HR and supporting a group of 2,000 managers and employees Project managed a variety of training programmes, including design and implementation (eg a workshop based programme delivered to all managers educating and explaining to them the business’ policy and procedures relating to harassment – this was developed in response to a spike in complaints)