Experience

Upham's Community Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Call Center Representative

  • Jul 2022 - Present



Save A Lot

• United States
• Wholesale Food and Beverage
• 700 & Above Employee

• Cashier Customer Service

  • Jun 2018 - Jan 2020

  Reconcile cashier and podiums drawers; processed customer returns and credits. Made sure that store was clean, isles were clear of any products, boxes or trash. Also coordinated every hour store walkthroughs to make sure the store was up to par with cleanliness and OSHA. Coordinated breaks and schedules; managed store coverage based on employee availability, as well as callouts and no call no shows. Reconcile cashier and podiums drawers; processed customer returns and credits. Made sure that store was clean, isles were clear of any products, boxes or trash. Also coordinated every hour store walkthroughs to make sure the store was up to par with cleanliness and OSHA. Coordinated breaks and schedules; managed store coverage based on employee availability, as well as callouts and no call no shows.



Best Doctors Insurance

• United States
• Insurance
• 100 - 200 Employee

• Member Services Representative

  • Nov 2012 - Aug 2017

  Processed incoming clinical/informational calls, determined eligibility per coverage plans as well as employer benefits to the member calling in for services. Provided exceptional, expeditious, empathetic and active listening levels of customer service to all members. Provided to the member all documentation to start the process of collecting all medical records for all services provided to the member as well as scheduled members with appropriate member advocate for each single case based… Show more Processed incoming clinical/informational calls, determined eligibility per coverage plans as well as employer benefits to the member calling in for services. Provided exceptional, expeditious, empathetic and active listening levels of customer service to all members. Provided to the member all documentation to start the process of collecting all medical records for all services provided to the member as well as scheduled members with appropriate member advocate for each single case based on medical background and needs. Show less Processed incoming clinical/informational calls, determined eligibility per coverage plans as well as employer benefits to the member calling in for services. Provided exceptional, expeditious, empathetic and active listening levels of customer service to all members. Provided to the member all documentation to start the process of collecting all medical records for all services provided to the member as well as scheduled members with appropriate member advocate for each single case based… Show more Processed incoming clinical/informational calls, determined eligibility per coverage plans as well as employer benefits to the member calling in for services. Provided exceptional, expeditious, empathetic and active listening levels of customer service to all members. Provided to the member all documentation to start the process of collecting all medical records for all services provided to the member as well as scheduled members with appropriate member advocate for each single case based on medical background and needs. Show less



The CCS Companies

• United States
• Financial Services
• 100 - 200 Employee

• Collections Specialist

  • Nov 2006 - Nov 2012

  Supported department staff by evaluating phone calls and providing feedback, suggestions for improvement. Assisted with ongoing staff training; monitored performance of trained employees; recommended training content. Resolved problems via telephone or emails with consumers, and clients; also escalated calls when warranted. Opened trouble tickets with associated insurance carriers and communicated issues for internal resolution. Adhere to all state and federal collections statutes;… Show more Supported department staff by evaluating phone calls and providing feedback, suggestions for improvement. Assisted with ongoing staff training; monitored performance of trained employees; recommended training content. Resolved problems via telephone or emails with consumers, and clients; also escalated calls when warranted. Opened trouble tickets with associated insurance carriers and communicated issues for internal resolution. Adhere to all state and federal collections statutes; also negotiated settlements for consumers based on clients instructions and plans. Show less Supported department staff by evaluating phone calls and providing feedback, suggestions for improvement. Assisted with ongoing staff training; monitored performance of trained employees; recommended training content. Resolved problems via telephone or emails with consumers, and clients; also escalated calls when warranted. Opened trouble tickets with associated insurance carriers and communicated issues for internal resolution. Adhere to all state and federal collections statutes;… Show more Supported department staff by evaluating phone calls and providing feedback, suggestions for improvement. Assisted with ongoing staff training; monitored performance of trained employees; recommended training content. Resolved problems via telephone or emails with consumers, and clients; also escalated calls when warranted. Opened trouble tickets with associated insurance carriers and communicated issues for internal resolution. Adhere to all state and federal collections statutes; also negotiated settlements for consumers based on clients instructions and plans. Show less



Masshealth Enrollment Center

• United States
• Government Administration
• 1 - 100 Employee

• Inbound Customer Service Representative

  • Sep 2005 - Sep 2006



MultiPlan

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Customer Service Representative

  • Sep 2004 - Sep 2005



Boston Dental Care

• United States
• Hospitals and Health Care

• Dental Receptionist

  • Aug 1999 - Sep 2004