Experience

Office Concierge

• United Kingdom
• Facilities Services
• 100 - 200 Employee

• Engagement Manager

  • Mar 2019 - Present

• Contracts Manager for Land Sec

  • Jan 2018 - Present

• Account Manager

  • Nov 2012 - Present

  Office Concierge is London’s leading independent reception management company, delivering a 5 star hotel-style visitor experience to prestigious offices across London. I started in the role of Trading Site Operative within RSA Insurance, was promoted after 18 months to Front of House Manager and assumed the Account Manager role in April 2015.My current responsibilities include:• Management of prestigious front of house reception and concierge services, including portfolios such as BNP Paribas Crown Estate and Grosvenor Estates. • Staff appraisals and management.• Motivation, training and guidance to Concierge Operatives to achieve high levels of satisfaction and performance.• Development and maintenance of a positive and co-operative team working environment between Office Concierge employees and other service providers (i.e. security staff). • Encouragement of the progression of employees into more challenging and varied roles.• Working closely with our HR, operations and recruitment departments.• Conducting yearly DSE Assessments and reception Risk Assessments.• Initiation of service improvements and innovations to increase standards.• Establishment and development of relationships with clients to understand their business needs.• Monthly management meetings with clients.• Awareness of Service Level Agreements and ensure these are met and adhered to by consistently monitoring standards.• Reports and presentation of feedback and suggestions.• Deliver on commitments ensuring enhanced client satisfaction.



Kungymin University

• English Language Teacher

  • Sep 2011 - Sep 2012

  South Korea 2011-2012 (12 months)Private English Tutor for South Korea’s Director of Education. Throughout these eleven months I tutored the director’s daughter to help her integrate into an elite private school she was due to attend in September 2012. Both parents were leading influences in the Korean education system and had bestselling books in educational literature. Kungymin University Seoul - Native English Teacher (12 months)During my time here I taught a wide age range from 3-15 year olds. I enjoyed the variety of challenges that these different age groups provided me. Subjects taught by myself included grammar, phonics and conversation. The bond I gained with the students and the natural rapport allowed my teaching to become more productive, resulting in dramatic improvements in many of my student’s work. I gained a huge amount of practical experience in lesson planning, classroom management, time management and different teaching methods, to name a few.